Job Details

Join to apply for the Epic Systems Analyst role at Rebound Orthopedics & Neurosurgery

Rebound is the largest orthopedic and neurosurgical practice in the Portland‑Vancouver area with an array of subspecialties including orthopedics, brain‑and‑spine care, sports medicine, physiatry, and physical therapy. We are proud to be the team physicians for the Portland Trail Blazers, the Portland Winterhawks, and several collegiate teams and celebrate over 50 years of serving the community with a commitment to providing superior service to our patients.

Rebound is hiring a full‑time EPIC Systems Analyst to join our IT team in Vancouver, WA. The Epic Systems Analyst is responsible for providing advanced maintenance, support, and development to assigned applications for an Epic Garden Plot Model. This role participates in upgrade/optimization/maintenance project teams, identifying, analyzing, and resolving data/system issues of intermediate complexity and escalating advanced complexity issues as appropriate. Develops, validates and executes the application and integrated test plans.

Responsibilities:

• Supports an environment that reinforces Rebound's mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Adheres to organization standards for system configuration and change control.
• Develops, supports, and maintains KB documentation.
• Works helpdesk tickets in assigned applications and meets SLAs.
• Demonstrates intermediate proficiency in gathering requirements, developing specifications, preparing and reviewing documentation.
• Informs leadership of new release features/functionality and changes/revisions that will impact operations.
• Understands process improvement, demand management, and project management methodologies.
• Maintains current knowledge of technology by attending appropriate continuing education training/seminars and reading related periodicals.
• Establishes and maintains detailed knowledge of the functionality, clinical content and use of the EPIC EHR/PM.
• Identifies areas for improvement and to increase efficiencies in the use of EPIC.
• Coordinates, sets up, and maintains usernames and passwords for employees. Ensures that existing and transferred employees are updated appropriately.
• Participates in rotating on‑call after‑hours support program.
• Trains new hires and other personnel as needed.
• Maintains a high degree of confidentiality and abides by all HIPAA rules and regulations.
• Performs related work as required.

Requirements:

Education: Bachelor Degree in Computer Science, Information Systems, Business Administration, Healthcare Administration or equivalent work experience required.

Certificate/License: Certification in one or more of the following required: Cadence, Prelude, and/or Referrals/Authorizations.

Experience: Three to five years of Epic Application and healthcare experience is required. Three to five years of IT knowledge, analyst work, OpTim Clinical, Patient Access, Surgery Scheduling, Revenue Cycle experience preferred. MS Office experience required.

Knowledge, Skills & Abilities: Excellent people skills, professionalism and experience with new and non‑technical end users. Basic knowledge of computer networks and systems. Ability to maintain strict confidentiality with patient and clinic data. Ability to explain technical topics clearly and simply, both verbally and in writing. Ability to work well as part of a team or leader of a team. Ability to resolve problems that frequently require skill and ingenuity. Knowledge of SQL, Crystal and general database skills.

Proud to Offer:

• Medical/Vision/Rx
• 401(k) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
• Voluntary Life insurance/AD&D
• Company‑paid short and long‑term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program
• Free Parking
• Paid Time Off accrued at up to 24 days in your first year based on FTE

Seniority Level: Mid‑Senior level

Employment Type: Full‑time

Job Function: Information Technology

Industries: Medical Practices

This is a great opportunity to work in a quality organization with Top Doctors in the Northwest. At Rebound, our goal is to cultivate an organization that offers superior patient‑centered medical care, with mutual respect and cooperation in a positive and supportive environment. Come join our team!