Job Details

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$50.00/hr - $60.00/hr

Position: Network/Systems Operations Engineer

Onsite 3 Days Per Week, Remote 2 Days

6 Month Contract to Hire

Minimum Qualifications

1. Bachelor's degree in Computer Science, Information Systems, MIS or a minimum of 1 year experience supporting enterprise systems in a corporate IT support Engineer, Systems Engineer role.
2. Ability to deliver customer service that provides an excellent end user support experience.
3. Background supporting Networks, Servers, Firewalls, and Security Policies.
4. Experience with Cisco Routers, Switches, Cisco CLI (Command Line Interface).
5. Palo Alto or Fortinet experience.
6. Experience reconfiguring switches/creating configurations from scratch.
7. Experience with networking/firewalls and still comfortable working with servers and infrastructure as well.
8. Experience working with Microsoft Windows architecture including general knowledge of system management best practices for Microsoft Windows Server, Office 365, SQL Server, Active Directory (AD), Group Policy, and Remote Installation Services.

Preferred Qualifications

1. Experience implementing, administering, and supporting Azure (IaaS) or Cloud Security.

Responsibilities:

1. Provides exceptional IT support to internal customers across geographical locations ensuring a continuous high level of customer satisfaction.
2. Develops, documents, makes recommendations, and communicates plans for investing in core system architecture, including analysis of cost reduction opportunities.
3. Assists to coordinate and resolve escalations from Tier 1 and Tier 2 Support teams.
4. Troubleshoots and supports branch networks, Citrix, Office 365, Active Directory, Group Policy, Azure AD, Windows and VMware.
5. Performs administration of the branch networks, Citrix, Office 365, Active Directory, Group Policy, Azure AD, Windows and VMware including policy and configuration changes.
6. Assists in maintenance/management of Greenbrier servers, storage and backup architecture.
7. Collaborates with various internal and client teams to ensure a seamless transition from legacy environment to new cloud infrastructure and business-as-usual delivery of products and services.
8. Interacts with Service desk team tracking client issues, updating client tickets and ensuring closure while providing documentation to update Greenbrier's knowledgebase.
9. Documents configurations (updating CMDB, Visio Diagrams, project deliverables) as needed.
10. Collaborate with other teams to ensure Service Levels (SLA's) are met.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Other and Engineering

Industries

Rail Transportation