Job Details

Shelter Staff Position

The Shelter Staff carries out a variety of duties related to the operation of an emergency shelter, including accepting referrals based upon predetermined criteria, intake and orienting guests, providing support that meets the needs of guests entering the shelter including but not limited to the provision of food, clothing, and support toward the resolution of issues that have rendered them homeless. This position works with the public, other service agencies and professionals involved in the support of the guests.

Essential Duties and Responsibilities

• Intake, Orientation, and Processing (20%)
• Check in guests each day and secure/check bags.
• Facilitate timely transitions for guests.
• Distribute linens for the beds (sheet, pillow/pillowcase, blanket).
• Input accurate notes in ShiftNote to ensure efficient communication with all staff.
• Support Guest Needs (35%)
• Prepare and cook meals and snacks.
• Serve meals and snacks.
• Facilitate guest showers, including sanitizing shower and bathroom between guests.
• Distribute clothing or other necessities to guests as needed.
• Wake guests at designated times.
• Supervise guests and respond quickly and appropriately to any potential issues or conflicts that may arise.
• Maintain positive, supportive and respectful guest relations.
• Support our focus on Diversity, Equity and Inclusion.
• Facilitate timely transitions for guests.
• Operational Support (20%)
• Inventory and maintain supplies, including kitchen and cleaning supplies (bleach, gloves, masks, etc.).
• Sanitize and wipe down tables, chairs, and surface areas of kitchen.
• Collect, wash, dry, and fold laundry.
• Maintain a clean and sanitary environment throughout the entire shelter, including cleaning bathrooms, mopping, sweeping and other cleaning tasks.
• Attend and positively participate in required meetings.
• Pursue ongoing development of skills and competencies.
• Follow all organizational policies, procedures, and protocols.
• Follow through all directives and instructions.
• Safety and Security (20%)
• De-escalate conflict within the shelter.
• Maintain security of the shelter and grounds by regular monitoring.
• Call appropriate shelter leadership or law enforcement as required to maintain guest and staff safety.
• Supervise guests and respond quickly and appropriately to any potential issues or conflicts that may arise.
• Perform other duties as assigned.

Minimum Qualifications, Skills, and Abilities:

• A detail-oriented, self-starter.
• Sound judgment with the ability to prioritize and make decisions.
• A team player capable of cultivating productive working relationships across the organization.
• Resourceful, can-do attitude.
• Thrives in a fast-paced environment.
• Ability to maintain confidentiality.
• CPR/First Aid certified or ability to obtain within the first 90 days of employment.

Preferred Qualifications, Skills, and Abilities:

• High School Diploma
• Prior shelter experience