Job Details

Who We Are

Xnurta, powered by SparkX, is an AI‑powered ad management platform for brands, sellers and agencies on Amazon and beyond. We deliver exceptional advertising performance through AI‑powered technology, advanced analytics and expert services, enabling advertisers to create customized campaigns that increase sales, save time in creation and optimization, and deliver consistent performance. By combining AI and human intelligence, we empower clients to tailor the level of automation and granularity in their advertising strategies.

Our Values

• Humble Excellence – Humility is the cornerstone of excellence, fostering respect and strong relationships with clients and stakeholders.
• Always Learning Mindset – Continuous adaptation and growth mindset drive the team to explore new ideas and innovations.
• Extreme Accountability – Team members own their work, communicate obstacles, and deliver results.
• Diverse Thinking – Diversity in experience and background fuels innovation across brand, agency, tech and other industries.
• Customer Obsession – A relentless commitment to understanding and prioritizing client needs to create exceptional service and value.

Position Overview

The Director of Retail Media will lead the company's Retail Media division, overseeing client‑facing services that deliver exceptional results. The role collaborates closely with Sales, Account Management, Data Analytics, Product, and Operations to achieve client objectives and maintain high service standards.

Key Responsibilities

• Strategic Leadership & Oversight
  • Develop and execute the Retail Media strategy aligned with the company vision, focusing on client success and operational excellence.
  • Driver continuous innovation and improvement of retail media solutions.
• Service Delivery Excellence
  • Ensure campaigns and solutions are optimized, meet client goals, and adhere to quality standards.
  • Continuously evaluate and improve internal processes, workflows and systems for efficiency.
• Client‑Centric Leadership
  • Deliver tailored retail media solutions aligned with client objectives, timelines and budgets.
  • Establish and maintain strong relationships with senior client stakeholders.
  • Act as a trusted advisor, helping clients maximize ROI and achieve business objectives.
• Team Leadership & Development
  • Lead, mentor and manage a team of managed services professionals across multiple roles.
  • Provide coaching, performance feedback and career development opportunities.
  • Plan staffing, workload distribution and resource allocation to meet client demand.
• Cross‑Functional Collaboration
  • Partner with Sales, Account Management, Product, Data and Marketing teams to align solutions and market positioning.
  • Support onboarding and long‑term client engagement.
• Operational Excellence & Financial Management
  • Implement best practices for campaign execution, budget management and client onboarding.
  • Develop and manage the Retail Media budget, tracking performance against financial goals.
  • Define, monitor and report on key KPIs, including client satisfaction, campaign performance and operational efficiency.
• Innovation & Market Leadership
  • Stay abreast of industry trends, emerging technologies and best practices, integrating insights into service offerings.
  • Foster continuous learning and improvement within the team to maintain market leadership.

Qualifications

• Education & Experience
  • Bachelor's degree in Marketing, Advertising, Business or a related field (MBA or advanced degree is a plus).
  • 10+ years of experience in managed services, digital marketing or retail media advertising, with at least 5 years in a leadership role overseeing service delivery or operations.
  • Proven experience managing cross‑functional teams, driving customer success and delivering complex solutions in a client‑facing environment.
  • Experience in retail media, digital advertising, e‑commerce or related fields is highly desirable.
• Key Skills
  • Leadership & Team Management – strong leadership, talent development and collaborative culture.
  • Client Relationship Management – ability to build and sustain long‑term client partnerships.
  • Project Management & Execution – highly organized, overseeing multiple complex projects with on‑time delivery.
  • Analytical & Problem‑Solving – data‑driven decision making and improvement of client outcomes.
  • Communication & Negotiation – excellent verbal and written communication; clear presentation of complex ideas.
  • Innovation & Agility – quick adaptation to changing client needs, market conditions and emerging technologies.

What We Offer

• Competitive salary and benefits package.
• Supportive and inclusive work environment.
• Unlimited PTO.
• Opportunity to shape the future of client success at a fast‑growing AdTech company.

Seniority Level

Director

Employment Type

Full‑time