Job Details

Job Type

Full-time

Description

"Second to None...Since 1901"

If you're looking for a place where your work truly matters and your team has your back, you've just found it. At Wolfer's, we've spent over 120 years building a company that treats people right-our customers and our employees. Now, we're excited to welcome a new Dispatcher to our growing family in Plumbing, HVAC, and Electrical services. If you enjoy helping others, staying organized, and being the calm voice that keeps things running smoothly, this is a role where you'll shine.

What's in it for you?

• Competitive pay ($22-$27/hr.) plus bonuses
• Full-time, steady hours - no surprises, no chaos in your schedule
• Weekly paychecks every Friday
• Paid time off that starts accruing from day one
• Medical, dental, and vision coverage for you and your family
• 401(k) with company match - let's grow your future
• 6 paid holidays to relax and recharge
• Ongoing training from industry pros who want to see you succeed

What you'll do:

You'll be the friendly, organized force that keeps our technicians on schedule and our customers taken care of.

• Manage the dispatch board to help technicians stay productive and on track.
• Debrief technicians after their calls and help ensure smooth communication.
• Call customers to confirm and schedule service or install appointments - with warmth and professionalism.
• Build genuine rapport with customers and deliver top-quality support.
• Review invoices created by each technician and make sure everything is accurate.
• Support accounting tasks by organizing and grouping department invoices daily.
• Pull permits and help schedule inspections after jobs are wrapped up.
• Jump in to help other departments when needed - teamwork truly matters here.

Who we are looking for:

• You follow processes that help the team run efficiently.
• You show up on time, ready to go (7:00am-4:00pm or 10:00am-6:30pm, Mon-Fri with occasional shifts on a weekend day if needed).
• You're comfortable working independently and collaboratively.
• You're tech-friendly and comfortable with Excel, Word, and Outlook.
• You communicate clearly - whether on the phone, in person, or over email.
• You're organized and can juggle multiple tasks without missing details.
• You work well under pressure and stay focused.
• You're reliable, hardworking, and committed to getting things done right.
• Dispatch experience (2+ years) is a strong plus, but not required.
• Able to pass a background check.