Job Details

Job Purpose

Evaluate and managedisabilityclaims—including complex and-liability cases—by analyzing medical, financial, and policy information. Ensure timely, accurate decisions and payments while delivering responsive service toclaimants, group offices, and agents.

Key Responsibilities

• Claim Evaluation & Decision-Making Investigate medical, occupational, financial, and policy details to determine benefit eligibility.Identify contestable coverage, discrepancies, and potential rescission; consult with internal partners as needed.Approve and communicateclaimdecisions and issue accurate payments.
• DisabilityManagement Develop and execute strategies tailored to eachclaim.Monitor medical status, vocational options, policy provisions, and deductible income to ensure appropriate resolution and payment duration.
• Stakeholder Communication
• Handle complex inquiries fromclaimants, attorneys, policyholders, and field staff.Collaborate across departments to resolve issues and serve as a liaison with Underwriting and Sales.
• Leadership & Mentorship Review and approve recommendations from junior staff.Provide training and coaching within the team.Support departmental leadership initiatives.
• Liability Oversight
• Accurately applyclaimoffsets and maintain precise system data.

Qualifications

• Education High School Diploma or GED required; Bachelor's degree preferred
• Experience
• 3–5 years of progressive experience in IndividualDisabilityInsurance (IDI) or Long-TermDisability(LTD)claims

Skills & Knowledge

• Skills Managedisabilityclaimsand respond to complex inquiriesNegotiate settlements up to $100,000Identify potential fraud and elevate appropriatelyCoach and train team membersPrioritize high-impact objectives and make sound decisions independently
• Knowledge
• Working : Financial and tax reporting for individuals and businesses
• Advanced : Group and individualdisabilityclaimsand account administration

Why Join The Standard?

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect :

A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

An annual incentive bonus plan

Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

A supportive, responsive management approach and opportunities for career growth and advancement

Paid parental leave and adoption / surrogacy assistance

An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range :

$74,500.00 - $108,750.00

Positions will be posted for at least 5 days from original posting date.

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are affirmatively action / equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant's specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.