Job Details

Position Summary
Hello, we're Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.
The Oregon Convention Center is looking for a Parking and Dock Coordinator. In this role, you will have the opportunity to make a direct contribution in coordinating the Parking and Loading Dock experience. You will support amazing events by working independently and across teams ensuring parking equipment is operating accurately and checking in all back of house non-employee workers including vendors, decorators, contractors and client staff. You will be working with a team of talented and diverse individuals who are all focused on creating a welcoming and safe environment for everyone visiting the Convention Center.
As the Parking and Dock Coordinator you will:
* Use digital platforms to check in contractors, decorators, and visitors, and create secure access badges for non-employee personnel.
* Coordinate dock staff check-ins, assign equipment, and ensure smooth shift transitions.
* Monitor and report any misuse of loading dock or parking services to maintain safety and compliance.
* Operate a wide range of technology-from iPads and barcode scanners to parking systems and access control software-alongside Office 365 and camera monitoring tools.
* Prepare and maintain accurate reports, records, and operational systems with strong attention to detail and clear written communication.
* Organize and manage both electronic and physical filing systems, ensuring quick retrieval and secure document handling.
* Manage and update data across multiple platforms with precision and efficiency.
* Create, process, and reconcile reports and correspondence using advanced digital tools to ensure accuracy and clarity.
* Performs other related duties as assigned.
Attributes for success:
* Passionate about delivering outstanding public service and ensuring safety while working collaboratively in a team environment.
* Maintains composure and focus while multitasking under pressure.
* Skilled at de-escalating challenging situations with professionalism and empathy.
* Able to work independently and take initiative when needed.
* Communicates clearly and efficiently-both in person and in writing.
* Adheres to policies and procedures while ensuring a positive customer experience.
* Enjoys problem-solving and thrives on finding creative solutions.
* Energized by the fast-paced atmosphere of a busy event venue.
DIVERSITY AND INCLUSION
At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro's goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.
Learn more about Metro's Diversity Action Plan
TO QUALIFY
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.
Minimum qualifications:
* High School Diploma or GED; AND
* One year of general office and specialized customer service and problem-solving experience; OR
* We will consider any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of the position.
Shifts:
Your schedule will vary based on operational needs, weather conditions, and special events at the Convention Center. We primarily need coverage during swing hours (around 2 PM to 10:30 PM), there may be time for occasional variations of that shift.
These positions are considered variable hour with no fixed schedule and are to help cover shifts as needed. Additionally, this role is limited to 1040 hours of work in a 12-month period.
Working Conditions:
* This position works primarily in an office environment with semi-regular tasks requiring movement throughout the facility.
* Duties may involve walking across a large building to various locations, visiting the parking garage, and working outdoors in loading dock and parking areas.
* Occasional exposure to inclement weather is expected.
* The role requires flexibility to manage frequent interruptions and irregular work schedules in a dynamic, fast-paced setting.
If this statement is true for you, then you may be ineligible to apply:
If I was terminated for cause during any of my employment with Metro or resigned in lieu of termination, I understand I may be ineligible for rehire for a minimum of 3 years.
Like to have qualifications:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.
* Previous experience in parking operations or loading dock coordination.
* Intermediate computer proficiency, including familiarity with office software and digital tools.
* Background in customer-facing roles with strong service orientation.
* Demonstrated ability to work in an office environment using various computer systems and applications.
* Experience ensuring public compliance with standards, rules, or regulations in a professional and respectful manner.
* Ability to monitor activity via closed-circuit TV systems and respond appropriately.
* Strong data entry skills with a high level of accuracy, even when working with frequent interruptions.
SCREENING AND EVALUATION
The application packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.
* A completed online application
* Responses to supplemental questions
The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.
* Initial review of minimum qualifications
* In-depth evaluation of application materials to identify the most qualified candidates
* Consideration of top candidates/interviews
* Testing/assessments (if applicable)
* Reference check
* Background, driving records check for finalist candidate (if applicable)
REPRESENTATION
This position is eligible for overtime and is represented by AFSCME union. It is classified as an Administrative Specialist I.
Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.
These positions are considered variable hour with no fixed schedule and are to help cover shifts as needed. Additionally, this role is limited to 1040 hours of work in a 12-month period.
Questions?
Recruiter: Megan Warneke
Email:...@oregonmetro.gov
Additional Information
Equal employment opportunity
All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.
Accommodation
Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.
Veterans' preference
Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.
Hybrid Telework
Positions designated as "hybrid telework," meaning you will have the option to work away from the office, although there may be times that coming into the office will be required. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; Metro cannot support ongoing telework from other locations.
Pay equity at Metro
No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.
Online applications
Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance.
How to Apply
For tips on how to apply and more information on what the application process looks like, visit Metro's "How to apply" page.
Government Jobs
For assistance with your account or to reset your password please visit GovernmentJobs "Help and Support" page.
Metro
Led by an elected council, this unique government gives all residents of greater Portland a voice in shaping the future and provides parks, venues, services, and tools at a regional scale. We find solutions for our area's garbage and recycling that protect clean air and water; help plan land use and development to provide jobs and safe transportation; manage local venues that provide a connection to arts and culture and help keep the economy growing; protect 17,000 acres of parks and natural areas, and run the Oregon Zoo, to keep nature close to home.
As part of the Metro family, Oregon Convention Center helps make greater Portland a great place to call home. Metro brings people together to shape the future of our area and provides parks, venues, services, and tools at a regional scale.
The Oregon Convention Center and Metro
The Oregon Convention Center is the largest convention facility in the Pacific Northwest, attracting out-of-town visitors to national conventions, tradeshows and meetings, and local people to special events. The convention center's roughly 160 employees host more than 1 million visitors each year.