Job Details

Customer Service Representative (CSR)

Location: Beaverton, OR

Overview: We are seeking dedicated and motivated Customer Service Representatives (CSRs) to join our team. In this role, you will play a key part in delivering exceptional customer service experiences. As the first point of contact for customers, you'll handle inquiries, support service processes, and help retain and grow our customer base. Your relationship-building skills and ability to advocate for customer needs will directly support both customer satisfaction and business growth.

Key Responsibilities

• Serve as the primary contact for internal and external customers via phone, live chat, and email.
• Respond professionally to inquiries regarding calibration and repair services.
• Actively listen to customer needs to provide tailored solutions.
• Collaborate with Sales and Service Operations teams to support revenue goals and customer requirements.
• Prepare service quotes/RMAs and identify opportunities to upsell products and services.
• Ensure customer equipment is properly managed throughout service operations.
• Advocate for customer needs while ensuring compliance with company procedures.
• Research and troubleshoot issues to resolve customer inquiries promptly.
• Build and maintain strong relationships with internal and external stakeholders.

Qualifications

• Strong interpersonal and communication skills.
• Ability to work collaboratively in a team-oriented environment.
• Self-motivated with excellent organization and time-management skills.
• Ability to learn and adhere to established processes and procedures.
• Strong research and troubleshooting abilities.

Preferred Skills

• Experience in customer service, sales, or a related field.
• Familiarity with calibration or repair services is a plus.
• Proficiency with CRM software and related tools.

What We Offer

• Competitive compensation and benefits package.
• Opportunities for growth and professional development.
• A supportive and collaborative team environment.

How to Apply

If you are passionate about providing exceptional customer experiences and want to join a growing team, we encourage you to apply!

Pay Details: $26.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply.