Job Details

Job Title

Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Comply with local, state, and federal regulations; report all illegal activity, including robbery, theft, or fraud.

Comply with and reinforce all safety and sanitation regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.

Create an environment that enables customers to feel welcome, important, and appreciated.

Maintain departmental standards including keeping clean and organized work stations and customer waiting areas.

Understand and follow the company guidelines on computerized inventory management, control, and ordering of non-legend drugs.

Complete all aspects of allowable inventory control, including shelf maintenance.

Answer phone and triage calls and answer inquiries as appropriate.

Promote sales and services to customers and store associates.

Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages, and company shrink guidelines.

Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT, and Gift Cards, as well as cash and check transactions.

Provide a stellar customer experience while accurately and efficiently performing all steps of release to patient and product dispensing, if allowable by state law.

Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same.

Support company health and wellness initiatives.

Ability to work cooperatively in high-paced and sometimes stressful environments.

Ability to manage conflict in a reasonable, non-confrontational, and cooperative manner.

Ability to act with honesty and integrity regarding customer and business information.

Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Qualifications

Minimum

High School Diploma or GED

Must be 18 years of age

Ability to handle confidential information

Desired

Any previous comparable experience

Any experience with customer service, including registries, phone, and cashier

Any experience with inventory control in a retail environment