Job Details

Job Summary:

This position serves as the first point of contact for employees requesting a job accommodation in support of a qualifying disability that might be limiting their ability to perform the essential functions of the job. Helps employees regarding accommodation requests of simple to moderately complex scope. Assesses and helps triage the requests and provide guidance to employees while ensuring a frustration-free experience. The individual in this role will have exceptional communication and organizational skills, superior attention to detail, ability to

prioritize in a fast-paced environment, strong analytical and critical thinking skills, along with the customer service focus that employees expect at the company.

Principal Duties & Responsibilities:

40% Under general supervision, responds to new requests for accommodation and customer service needs within required time frames. Generates and provides "Request for Accommodation" application forms and required notices for basic and moderately complex cases. Helps to assess an employee's return-to-work feasibility to better help our customers understand if an employee has any return to work potential. In collaboration with the team, assesses employees for return to work potential which includes an overview of the accommodation process, roles and responsibilities and timelines associated with the process. Assesses preliminary information to determine the potential existence of a qualifying disability and confer with core Disability Management Resources Staff should questions arise.

35% Participate in an interdisciplinary team approach to help our customers when they face the determination of employee separation or leave as an accommodation. Following stablished guidelines, provides customers with a prognosis for RTW and makes accommodation suggestions. Creates and maintains accurate, timely, and compliant case records in the company case management system. Tracks all accommodation requests.

15% Collaborates with medical, return to work, legal and absence management personnel as needed. Escalates moderate and complex issues and cases. Has proficient understanding of use of all applicable company Information systems.

10% Other duties as assigned.

Education: Bachelor's degree in Business, Science, or related field; or equivalent work experience in human resources, leave management or benefit management.

Experience: Two to four years of demonstrated progressive experience with disability accommodation, absence management, return to work, claim administration and reporting or the equivalent combination of education and/or relevant experience.
Working knowledge of federal and state disability laws regarding access for employees with disabilities; specifically, ADA and FMLA.
Case management experience applying ADAAA/Accommodation Services using a case management system to establish accommodation plans is preferred.
Has ability to solve customer service issues and demonstrates a passion for delivering a positive customer experience.

Professional certification preferred : PHR, CPDM, ADA certification.

Has a working knowledge and awareness of legislations and state/local issues affecting access for employees with disabilities.

Benefits:
Paid sick leave, Medical/Dental (optional), 401 (k) Retirement Plan (optional), Employer Paid Life Insurance, Employer Paid Short Term Disability, Optional Life Insurance.

ELYON International, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.