Job Details

Powering Innovation, Delivering Excellence: Leading the Future of Critical Power Solutions!

MEPPI's Service Center Division (SCD) is seeking a skilled Field Service Technician II based in Portland, OR to provide service, troubleshooting, and repair for single- and three-phase Uninterruptible Power Supplies (UPS) and related peripherals. In this role, you'll deliver expert technical support, resolve system issues down to the board level, and ensure our customers receive reliable, responsive service-even when emergencies strike.
What You'll Do:

• Deliver On-Site Service: Perform start-up, preventative and remedial maintenance, field modifications, and testing of power quality products at customer sites.
• Be the Technical Expert: Provide support to internal teams, third-party service providers, and end users.
• Inspect & Document: Test and evaluate failed products, components, and systems before factory return, documenting operational status and findings.
• Stay Ready for Emergencies: Schedule and provide on-call technical support and field service to keep customers online.
• Collaborate Across Departments: Work with other MEPPI teams to identify solutions that improve system performance and protection.
• Advance Projects: Participate in daily project meetings as required, ensuring service input and support.
• Troubleshoot & Repair: Identify and repair routine UPS product failures; escalate complex issues when necessary.
• Support Long-Term Reliability: Recommend service offerings such as battery upgrades to optimize customer investments.
• Solve Complex Failures: Troubleshoot UPS malfunctions down to the board level with minimal supervision.
• Maintain Accuracy: Keep detailed service records and prepare reports analyzing inspections, repairs, and issues.
• Mentor Others: Guide less experienced technicians in troubleshooting and repairs.
• Operate with Integrity: Submit accurate, timely expense reports in compliance with company policies.

What You Bring:

• Education & Experience: Associate's degree in Electrical, Electronics, or related technical field, plus 4+ years of experience troubleshooting and repairing electrical/electronic products-or equivalent combination.
• UPS Expertise: Intermediate knowledge of UPS systems and peripherals, including data center electrical equipment.
• Technical Proficiency: Advanced knowledge of mechanical and electronic test equipment, including operation, data collection, and reporting.
• Networking Skills: Basic understanding of communication and networking protocols.
• Certifications: OSHA-10 Construction and NFPA-70E certifications required.
• Problem-Solving Ability: Advanced analytical skills with strong attention to detail.
• Communication Skills: Strong interpersonal and presentation skills for effective collaboration with customers, suppliers, and colleagues.
• Technical Knowledge: Ability to read and interpret detailed schematics and facility one-line diagrams.
• Computer Skills: Advanced proficiency in Microsoft Office and MRP/ERP systems.

What's in It for You?

• Competitive Compensation: Salary starting at $85K+ annually, based on experience.
• Comprehensive Health Coverage: MEPPI covers 90% of medical, dental, and vision premiums.
• Retirement Security: 401(k) plan with up to 4% company match.
• Paid Time Off: Vacation accrual after 90 days, plus 12 paid holidays annually.
• Career Development: Professional training, certifications, and tuition assistance to grow your skills.
• Employee Benefits: Profit sharing and product/service discounts.

Why MEPPI?
At MEPPI, you'll do more than repair systems-you'll help ensure mission-critical power solutions are reliable when it matters most. As the U.S. affiliate of Mitsubishi Electric, we deliver innovation, reliability, and unmatched customer support across industries. Join us and power your future with a company that values your expertise.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets.

Equal Opportunity Employer: We are committed to inclusivity and fair consideration of all applicants.

Notice to Agencies and Search Firms: MEPPI does not accept unsolicited resumes. Resumes submitted without a signed agreement will be considered company property.