Job Details

Make a difference with VOA Oregon! For over 125 years, Volunteers of America Oregon has been dedicated to serving the most vulnerable members of our community. Through our programs in behavioral health, addiction treatment, reentry services, and support for children and families, we provide life-changing services that promote safety, healing, and empowerment. This position must be filled by a male-identifying individual.

Join a mission-driven organization that truly values its employees! This is a full-time position with excellent benefits, including:

Comprehensive health coverage - medical, dental, and vision insurance, with an employee medical premium starting at just $12.50 per paycheck
Financial protection - life insurance, short- and long-term disability insurance
Retirement security - 403(b) with an automatic 5.5% employer contribution after 18 months, regardless of employee participation
Work-life balance - a generous paid time off (PTO) plan, starting with accruals that earn 15 days in the first year, 23 days in the second, and 26 days in the third
Upfront sick leave - 80 hours of front-loaded sick time (prorated in the first year), which resets annually on January 1
Paid holidays - 10 paid holidays each year, plus three personal holidays (prorated in the first year) for employees to take time off to celebrate holidays, events, or milestones that matter most to them
Student loan forgiveness - As a 501(c)(3) nonprofit, VOA Oregon is a qualifying employer for the Public Service Loan Forgiveness (PSLF) program, which can help employees reduce or eliminate their federal student loan debt after 10 years of qualifying payments.
Additional perks - flexible spending accounts, an employee assistance program, and other voluntary benefits and discounts

At VOA Oregon, you'll be part of a compassionate and dedicated team, making a real difference in our community. Apply today!

Position Close Date: 12/17/2025

Position Summary: The Support Services Specialist is responsible for a variety of administrative functions in support of client services at VOA's Outpatient Treatment Services. As a receptionist, this position creates a welcoming reception for clients coming in for services. The Support Specialist has client contact both in person and on the telephone. The accurate reporting of information and good communication skills are important for this position.

Education, Training and Experience:

• High school diploma or GED required. Additional relevant education or training desirable.
• Experience with Word, Excel and database programs is required.
• Experience using electronic medical records preferred.
• Clear understanding of client confidentiality requirements per State and Federal regulations.

Competencies:

• Attention to detail with high level of accuracy and thoroughness.
• Ability to enter data with rapid speed.
• Excellent customer service skills and the ability to work in a trauma-informed manner.
• Ability to be flexible and adapt to change.
• Ability to prioritize work while handling frequent visitor and telephone interruptions.
• Bilingual in English and Spanish preferred.
• Ability to write accurate and concise reports while meeting tight deadlines.
• Ability to work independently and as a member of a team.
• Commitment to and action consistent with, the highest level of ethical and professional standards.
• Ability to cultivate positive relationships with individuals entering our service (sometimes in crisis) and referring organizations.
• Ability to be culturally responsive to individual needs within diverse, multicultural program.

Other Eligibility:

• Ability to pass a criminal background check.

• Reliable form of transportation.
• Current CPR, AED and First Aid Certificate or ability to obtain within 6 months of hire.
• Complete Oregon Health Authority Assist Training within 6 months of hire.

Essential Duties and Responsibilities:

• Create a friendly and welcoming environment for clients.
• Answer multiple phone lines in a courteous, friendly and professional manner, directing calls to the appropriate source.
• Greet and check in visitors and clients, handle routine client intake, schedule client appointments in electronic records system.
• Inform clients of community resources (e.g., Honored Citizen, Assurance Wireless, OHP, Ride to Care, etc.). Refer to agency staff as appropriate.
• Contact clients with reminder calls and rescheduling as directed by the Support Services Supervisor.
• Collect and secure client payments, record into electronic records system and credit card processing software.
• Ensure ample supply of forms and intake packets are available at front desk.
• Follow procedures for opening and closing reception, including but not limited to recording daily message on UA line.
• Complete client intake forms, including OHP enrollment for a variety of programs and document insurance information in the EHR.
• Compile and process client record releases in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system.
• Provide backup on drug and alcohol testing as needed, carefully following Chain of Custody requirements and VOAOR Treatment & Prevention policies and procedures.
• Address UA issues in a direct, professional manner to ensure validity of sample and accurate documentation.
• Record data in electronic medical record system concerning urinalysis attendance and results.

Other Duties:

• Attend all staff and other meetings as scheduled by the Support Services Supervisor.
• Attend all required training for this position.
• Other duties as assigned.

Environmental Conditions: Works in clinical office setting with moderate light, temperature and sound.

Supervisory: This position does not supervise other staff members. Works under general direction of Support Services Supervisor.

Schedule: This is a full-time position, 40 hours/week. The schedule for this position is Monday thru Friday 9am - 5:30pm.

Work Environment:

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is consistently required to sit most of day, stand, walk, use hands and fingers to handle or feel objects and keyboard, reach with hands and arms; talk or hear.
  • The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision and the ability to adjust focus.

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required for this position.