Job Details

QUALIFICATIONS:
* EDUCATION AND EXPERIENCE
* High School diploma or equivalent.
* One (1) year of customer service experience
* 6 months of supervisory experience
* Must have good working knowledge of software applications
* Must be 18 years of age or older.
* Must have a reliable telephone number for contact.
* Must have reliable transportation.
PREFFERED QUALIFICATIONS
* Previous airport experience.
Previous dispatching experience.
PERSONAL AND PHYSICAL REQUIREMENTS
* Treat all information as confidential.
* Posses the tact to deal with all levels of situations, client representatives, employees and the public.
* Ability to work from verbal and written instructions.
* Ability to communicate in English clearly and concisely verbally and in written form.
* Must be detail-oriented and perform with minimal supervision.
* Must be able to handle multiple situations simultaneously.
* Must have excellent radio/telephone skills.
* Must be able to lift, stoop, squat, push, stand and/or bend throughout the shift.
* Must be able to lift, carry and/or hold up to 75 lbs.
* Must pass pre-employment and random drug test.
* Must meet necessary requirements to obtain a security sensitive identification badge.
* Must be a citizen of the US or posses the necessary authorization from the immigration and naturalization Service (INS).
PERFORMANCE RESPONSIBILITIES:
* Must be familiar with and abide by all Client/company regulations
* Work with Client Special Services Representatives to ensure all requests for services are met.
* Ensure all inbound flights are met prior to arrival.
* Actively participate in the Safety Management System (SMS)
* Communicate with SSR to all personnel.
* Close out open runs in watershed.
* Escalate issues to operations Manager Immediately.
* Deal courteously and tactfully with fellow employees and passengers if necessary.
* Create and generate reports of service performance in locations with the Wheelchair Tracking program software.
* Receive and respond to telephone and radio calls from Client representatives and employees in a professional and timely manner.
* Maintain and distribute radios (where applicable).
* Always complete the appropriate documentation and reports in a thorough and timely manner.
* Provide special assistance to passengers as requested.
* Provide general information and directions to passengers.
* Monitor tablet usage with employees on all inbound and outbound flights.
* Meet inbound arrivals as requested to provide special services (courtesy chairs, walk assistance through the terminal).
* Be neat and careful when handling other people's property, especially mobility aids and luggage.
* Project a positive image and respond to inquiries from airlines, staff and public in a courteous manner.
* Attend meetings and inservices as required.
* Utilize appropriate communications channels and maintain records, reports and files as required.