Job Details

Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas'® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann's® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!

More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.

Supply Chain Service Coordinator

The Supply Chain Service Coordinator is responsible for serving as the primary contact for sales and customer-related service issues regarding order fill, quality, service delivery, and more. This role involves handling service issues, coordinating with functional teams, and maintaining customer satisfaction through professional communication and efficient issue resolution.

Top Reasons to Apply:

• Great starting pay! $27.27 per hour.
• Shift: Day Shift (Weekends as needed)
• Full benefits offered: Medical, Dental, Vision, Retirement Plan.
• Work in a supportive team environment with growth opportunities.

What You Will Be Doing:

• Serve as the primary contact for sales & customer-related service issues with regard to order fill, quality, service delivery, etc.
• Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment with distribution management, and following up to ensure resolution.
• Communicate and coordinate follow-up with functional teams as necessary (Manufacturing, Distribution, Sales, Customer/Account).
• Prepare service reports by collecting and analyzing service issues and concerns.
• Ensure inbound and outbound products are correctly accounted for in BUSS and PC Data systems, including claims from the Sales team, receipts for inventory product, and more.
• Manage large amounts of incoming calls and emails.
• Build relationships of trust through open and interactive communication with all functional areas.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to inquiries by phone or email.
• Know our products and distribution processes/procedures to answer questions and resolve issues.
• Keep records of customer interactions, comments, and complaints.
• Complete other miscellaneous administration tasks as necessary.

Position Requirements:

• Customer support experience.
• Strong phone contact, email, and active listening skills.
• Customer orientation and ability to adapt/respond to different types of characters.
• Effective communication skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Flexible working hours.
• High school diploma or equivalent; college degree preferred.

#YOUBELONGATBBU

Equal Opportunity Employer/Disabled/Veterans.

The physical and mental demands described in each job posting are representative of those that must be met by an associate to successfully perform the essential functions of each job. Reasonable accommodations may be requested to enable qualified individuals with disabilities to perform the essential functions of each job.

Bimbo Bakeries USA is an equal opportunity employer with a policy that provides equal employment opportunity for applicants and employees regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, any other classification protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.