Job Details

Job Description

Position Profile
Perform in a senior-level capacity to create and maintain a professional image of the company by providing prompt, courteous, and efficient service to visitors, guest employees, and telephone callers. Responsibilities include taking and relaying messages, performing various light administrative duties, and managing mail and package processing.
Job Duties and Responsibilities

• Greet visitors, ask them to sign in, issue Visitor Badges, and process wireless network accounts for Headquarters, if applicable. Notify the employee the visitor is scheduled to meet.
• Activate access for temporary badges for Headquarters employees who forgot, lost, or have malfunctioning badges.
• Answer and properly route global calls-some confidential in nature-using the company-wide switchboard. Provide appropriate information to callers in a professional, friendly, and efficient manner.
• Prioritize calls and escalate customer service issues through the proper chain of command.
• Maintain and update company phone and speed dial lists.
• Train and guide backup receptionists on policies and procedures.
• Mail and Package Processing:
  • Notify employees upon receipt of inbound deliveries or route deliveries to the Mail Room as appropriate.
  • Manage mail and package handling, which constitutes a significant portion of daily front desk operations.
  • Ensure timely sorting, distribution, and follow-up on deliveries.
• Provide light administrative support to Headquarters staff, including issuing facility access cards, scheduling meeting rooms, and assisting with tasks such as envelope labeling and manual compilation.
• Proactively seek out additional work during downtime.
• Follow up on loaned access cards to ensure all are returned; contact Security if cards are not returned by end of day.
• Build professional relationships with customers and internal teams.
• Maintain a neat and orderly reception area, including visitor reading materials.
• Perform other duties as assigned by the Site Manager.

Qualifications (Education, Experience, and Certifications)
Typically Required:

• High school diploma required.
• Experience working in a Headquarters environment preferred.
• 8+ years of experience as a receptionist in a busy switchboard environment preferred.
• Typing speed of 40 WPM.
• Flexibility to work hours between 7:00 AM and 5:00 PM (typically an eight-hour shift).

Knowledge, Skills, and Abilities

• Strong verbal and written communication skills.
• Demonstrated customer service and relationship-building skills.
• Proficiency in PC applications.
• Basic clerical and secretarial skills.
• Ability to handle high-volume telephone calls.
• Strong organizational and judgment skills.

Working Conditions, Mental and Physical Demands

• Office environment with adequate lighting, ventilation, and normal temperature and noise levels.
• Diversified work assignments requiring interpretation and application of complex material and instructions.
• Minimal physical effort; mostly sedentary work with occasional walking, standing, bending, and lifting (typically under 10 lbs.).
• Moderate dexterity required for regular use of keyboard, calculator, and other office tools.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.