Job Details

Job Description

Position Overview

Ultimate Staffing Services is actively seeking a dedicated Customer Service Representative to join their client's team in Oregon. This role is vital for maintaining strong customer relationships and ensuring smooth operations within the organization. The ideal candidate will bring their expertise in customer service and administrative support to provide exceptional service to both internal and external customers.

Key Responsibilities

• Answers a high volume of calls and provides account support to internal and external customers.
• Processes and maintains authorizations, partnering with centers and agencies to secure reimbursements.
• Provides data entry support to accounts receivable team as needed.
• Reviews billing documents and completes data entry in accordance with agency guidelines.
• Prepares and distributes reports, monitors for unusual items, and resolves and/or escalates issues as appropriate.
• Audits and reconciles center records and completes appropriate adjustments.
• Maintains records in accordance with agency guidelines and company policies and procedures.
• Builds effective relationships with internal and external partners.
• Maintains customer focus and participates in huddle calls and center director meetings.
• Performs all functions in a timely and accurate manner.

Requirements

• High School diploma required.
• Previous remote call center work experience is a plus.
• 10-key data entry proficiency.
• Demonstrated skills in customer service and professionalism.
• Must be self-motivated and a self-starter.
• Professional verbal and written communication skills.
• Effective personal organizational skills.
• Ability to work independently.
• Ability to meet deadlines in a timely manner by prioritizing work in a multi-task environment.

Required Work Hours

Monday through Friday

Additional Details

The Customer Service Representative will play a key role in ensuring customer satisfaction and operational efficiency within the company. This is an exciting opportunity for an individual who is committed to providing excellent service and looking to grow within a reputable organization.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Reference: JN -072###-####65