Job Details

Job Title: On-Call Manager

Department: Houseless Intervention Services

Reports to: Human Resource Officer

Salary Grade/Level/Family/Range: $79,568/yr, Step I, FY 2025-26

Effective Date: 1-Jul-25

FLSA Classification:Exempt / Salaried

Job Summary: The On-Call Manager will be responsible for overseeing the on-call team that provides coverage at all sites. They are responsible for performing supervisions, assisting with scheduling, and assisting the programs with coverage as needed. They will be responsible for the hiring, coaching, and accountability, and any terminations of on-call shelter staff for the organization.

Duties/Responsibilities:

• Administration, Compliance & Facilities

• Participates in supervision of on-call day and night shelter staff.
• Demonstrate and empower staff to take initiative and problem solve.
• Provide support and assist staff in following policies and procedures.
• Provide leadership, support, and positive role modeling for on-call shelter staff.
• Facilitate team meetings on a regular basis.
• Assist with on-the-job training and guidance for new and current staff.
• Participate in compliance, quality assurance and quality improvement activities.
• Responsible for reviewing, correction and approval of timecards of direct reports by 10am the 1st and 16th of each month in conjunction with site management.
• Attend and participate in all outlined training courses.

• Supervisory

• Checks in with staff on goals and job responsibilities.
• Identifying, coaching, and providing tools, resources, and information for staff.
• Assign/delegate shifts to staff and provide accountability/coaching.
• Responsible for the selection, interviewing, and hiring process of on-call day and overnight shelter staff.
• Responsible for the management of scheduling software and identifying staff coverage.
• Responsible for administration of any coaching and/or progressive discipline of staff up to, and including, termination.

Supervisory Responsibilities:

• Responsible for On-Call Day/Overnight Shelter Staff

Required Skills/Abilities:

• 2 - 3 years' experience as a supervisor or similar position.
• Direct administrative or support services in a non-profit, housing, sheltering, or volunteer coordination.
• Understanding of Housing First and Harm Reduction models.
• Being open to change (positive or negative) and to considerable variety in the workplace.
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Preferred Experience:

• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Preferred Education:

• Bachelor's Degree in Social Work, Psychology, or another related field (Preferred).
• Other relevant certification or training.
• Lived experience.

Additional eligibility requirements:

• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Must be able to pass a background check upon offer.
• Must be able to work in a drug-free environment.
• Ability to maintain regular attendance and be punctual.

Work environment:

Working indoors and outdoors in heat and cold | Slippery and uneven walking surfaces | Working in close proximity to others | Exposure to offensive odors

Physical Requirements:

Ability to lift up to 50lbs | Bending, stooping, reaching | Sitting for extended periods of time | Standing for extended periods of time

Travel required:

Occasional travel to and from other work sites up to 40% of the time.

Competencies:

• Accountability - Accountable for measurable, high-quality, timely, and cost effective results.
• Initiative - Takes prompt action to accomplish tasks and meet goals and objectives.
• Problem Solving / Decision Making - Identifies and analyzes problems weighing the relevance and accuracy of available information. Generates and evaluates alternative solutions and makes effective and timely decisions.
• Quantity / Quality of Work - Pays close attention to detail. Strives to achieve accuracy and consistency in all tasks.
• Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring University policies and all regulatory requirements.
• Service Orientation - Applies effective interpersonal and problem-solving skills when responding to participants. Actively looking for ways to help people.
• Attention To Detail - Is thorough when performing work and conscientious about attending to detail.
• Computer Skills - Uses computers, software applications, databases, and automated systems to accomplish work.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Time Management - Managing one's own time and the time of others.
• Efficiency: Planning ahead, managing time well, being on time, being cost conscious, thinking of better ways to do things.
• Systems Evaluation - Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Persuasion - Persuading others to change their minds or behavior.
• Negotiation - Bringing others together and trying to reconcile differences.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
• People management (for those with direct reports): Setting clear expectations, reviewing progress, providing feedback and guidance, holding people accountable.
• Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coordination - Adjusting actions in relation to others' actions.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Collegiality: Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.