Job Details

JOB SUMMARY

Salary range: $29.00 - $34.00 per hour.

Work location: Hybrid; Regularly reports to properties within assigned Portland and SW Washington portfolio.

The Central Support Associate is responsible for the accounting operations and the upkeep and maintenance of resident records at their assigned properties. They are responsible for maintaining accurate resident records, including posting payments, generating and posting delinquency notices, communicating with residents regarding the status of their account, processing evictions, processing Deposit Accounting, and other administrative and customer service duties in accordance with Holland Partner Group's Core Values.

ESSENTIAL JOB FUNCTIONS

• Track and monitor resident delinquency for assigned properties.
• Regularly reports to properties within their assigned portfolio to perform essential tasks.
• Proactively communicate with residents with outstanding balances, consistently documenting all correspondences.
• Post resident payments in a timely manner and maintain accurate resident ledgers, including posting charges/credits.
• Generate, mail, and post appropriate notices for residents with an outstanding balance, in accordance with the local and federal laws.
• Complete monthly delinquency status report for assigned properties.
• Compile regional delinquency status report and distribute to Operational Leaders.
• Process and support legal proceedings for unpaid rent and non-monetary evictions for residents that meet the criteria, in accordance with local and federal laws.
• Gather required documents and process resident Statements of Deposit Accountings (SODA's) in accordance with local laws.
• Manage missing documents required for collections agency.
• Complete Accounting Month End process for assigned properties.
• Consolidate property delinquency reports for all properties within assigned region and distribute to Operational Leaders monthly.
• Support and train new hire and newly promoted Assistant Managers on various accounting processes and best practices.
• Complete routine lease file audit efforts and due diligence lease file audits as assigned.
• Review various compliance reports and support Property Manager's with taking corrective action.
• Maintain property service contracts in the Property Management Software for assigned properties.
• Routinely audit the Lease Documents dashboard and follow up with residents that are in 'Pending Signature' status.
• Represent Holland Partner Group in a professional manner at all times.
• Perform all other duties as directed and assist the overall team effort in any way possible.

JOB REQUIREMENTS

Education: High School Diploma or equivalent is required. Some college and/or associate degree preferred.

Experience: Minimum of three years' experience in a multi-family property management and/or accounting position required. Three years of customer service experience required. Previous experience as an Assistant Property Manager strongly preferred.

Knowledge, Skills and Abilities Required:

• Demonstrated high level of skill in both verbal and written communication.
• Strong attention to detail.
• Ability to accurately perform multiple tasks in a complex and fast-paced operating environment.
• Effective teamwork and interpersonal skills.
• Detail oriented and well organized.
• Demonstrated proficiency in Microsoft 365.
• Must be proactive, flexible, responsible, and resourceful.
• Ability to meet timelines, milestones, and deliverables in a timely manner.
• Demonstrate and display honesty, integrity, and personal accountability.
• Ability to work autonomously as well as part of a team and follow directions accurately.
• Ability to maintain high level of confidentiality.
• Strong customer service orientation.

Attendance: This full-time position requires regular and punctual attendance compliant with the schedule set to meet company needs. Additional hours or overtime may be required.

This position also requires:

• Same day travel within region.
• Ability to lift or move up to 20 pounds.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Fluency in English both verbally and non-verbally.

Benefits: Holland is proud to offer a competitive and comprehensive benefits package, with enrollment eligibility beginning first day of the month following date of hire, that includes health care benefits (Medical, Dental, Vision, HSA, FSA), income replacement (Long-term Disability) and retirement savings through our 401(k), including employer match. Supplemental benefits are also available (Accident, Hospital Indemnity, Critical Illness, Short-term Disability, Commuter FSA) and we are proud to offer our Employee Assistance Program (EAP) and Tuition Reimbursement. We offer Paid Time Off (PTO) and state mandated Paid Sick Leave, paid holidays, the opportunity for our employees to get involved in their communities using Volunteer Time Off (VTO), and a generous Sabbatical after every 5 years of service. There are also opportunities to share in the success of the company through our profit share programs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.