Job Details

Customer Service Coordinator

Dive in to a new career with a Leslie's company: Oregon Hot Tub is Oregon's largest and most established hot tub companythe #1 selling hot tub company in the Portland area since 1979. We became a part of Leslie's family in October 2019. Oregon Hot Tub has worked closely with Watkins Manufacturing, makers of the Hot Spring Spas, to establish itself as one of the premier Hot Spring Spa dealers in the country. Our team of affable and highly informed sales personnel is dedicated to ensuring that you acquire a hot tub or sauna that perfectly aligns with your preferences. Our team of certified technicians, water care specialists, and customer service representatives excel in providing unparalleled post-purchase assistance, setting a benchmark in the industry.

Overview: A Customer Service Coordinator serves as the first point of contact for both internal and external customers, ensuring a high level of service at every interaction. Key responsibilities include managing inbound and outbound calls, responding to emails, scheduling appointments, providing product knowledge, troubleshooting issues, and handling POS sales.

Responsibilities:

• Handle inbound and outbound calls efficiently
• Manage scheduling and appointment coordination
• Communicate with internal and external customers via email
• Assist walk-in customers with inquiries and purchases
• Verify and confirm new spa orders
• Process spa warranty claims accurately
• Perform daily audits to ensure accuracy and compliance
• Process e-store orders promptly
• Close and invoice service orders
• Review and manage open orders
• Process WSC parts requests
• Maintain general office cleanliness and organization
• Perform other duties as assigned

Qualifications:

• High school diploma or GED required
• Proficient in Microsoft Office Suite and Outlook
• 13 years of experience in telephone-based customer service
• Strong attention to detail
• Ability to efficiently navigate multi-screen CRM systems
• Eagerness to learn and take on new tasks
• Flexible and able to work varying schedules based on business needs
• Dependable, motivated, and self-directed
• Excellent verbal and written communication skills
• Ability to thrive in a fast-paced environment
• Team-oriented with strong collaboration skills
• Strong customer service focus
• Technologically savvy with comfort using computers and various software

Pay: $22.00 - $27.00

Leslie's recognizes a critical component to our continued success is our people. Leslie's is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.

Equal Opportunity Employer