Job Details

Job Position: IT/ Help Desk Technician

Location: PORTLAND, OR 97222

Pay Rate: $28.00/hr

Shift: Day

Description: IT Help Desk Technician

Description
Temp to Hire

4/10 (Mon-Thurs) Flexible - Start times between 6am- 8:30am

Pay Rate Range: $28-$34/hr, depending on experience. Offer will be determined after interview

LOOKING FOR CANDIDATES THAT HAVE WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARS

KEY RESPONSIBILITIES:
• Install, configure, maintain, and monitor company PCs
• Provide end user support for all local and web-based applications
• Troubleshoot hardware and software problems pertaining to desktop and notebook PCs
• Decommission older computers, including DOD hard drive wipes and detailed tracking
• Follow and document standard departmental procedures
• Follow 5S guidelines to keep organized

RELATIONSHIPS:
• Reports directly to the IT Manager

On a day to day basis will interact with Manufacturing, Quality, Engineering, Purchasing, Accounting, Contracts and HR

External relationships include, occasional communication with corporate offices concerning inter-company communications, outside consultants and vendors

MEASURES OF PERFORMANCE
• Response to User Requests/Issues and problems (Timeliness & rating)
• Complete ongoing projects in a timely manner

BACKGROUND AND SKILL:
• Proficiency with all Microsoft workstation operating systems.
• Knowledge of standard office applications, especially Office 365
• Experienced with user profile migration (PC Refresh) on Windows PCs
• 3 - 5 years of experience in the field of Information Technology or related area
• Microsoft and/or CompTIA certifications preferred
• Knowledge of applications programming & database administration

PERSONAL TRAIT PROFILE:
• Analytical/Logical
• Good Communicator
• Dependable
• Organized
• Have ability to multi-task
• Patient

SCOPE AND IMPACT OF POSITION AND RESPONSIBILITIES:

The scope/impact of this position is sizeable to the day to day operations of the company. Users are highly dependent upon the networked computing systems for both communications, and performing many of their daily routines. Without these systems the level of service to customers cannot be attained, and data critical to users cannot be accessed.

Education: Must have a High School Diploma or GED