Job Details

divh2Store Manager Unassigned/h2pWalgreens/pp1719904BR/ppJob Description/ppResponsible for learning Walgreens operations and ways of working to lead one-box (full store operations across front-end and pharmacy). Responsible for completing accelerated development track to Store Manager during the specified timeframe as outlined in the learning plan./ppUnder the direction of the Store Manager, oversees the operation (front-end and pharmacy) of a Walgreen store./ppSupports store operations by shadowing or assisting the Store Manager in leading store throughout the learning journey./ppstrongTraining Personal Development/strong/pulliComplete rigorous, accelerated program including all certifications needed for the Store Manager role./liliAttends and completes classroom learning, online training and on-the-job training. Fulfills assigned rotations and learning objectives by spending time in other stores in the area as assigned./liliFollows individual development plans offered by District Manager. Participates in one-on-one conversations with Store Manager and District Manager to have continuous professional growth and demonstrates permanent assignment readiness and proficiency of learning topics with the Director of Pharmacy and Retail operations./liliSeeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail, pharmacy, and management, seeking best practices./liliLearns and actively implements compliance standard operational procedures (SOPs) across front-end and pharmacy. Gains knowledge of all computer and technology systems and software./liliObtains pharmacy technician registration/licensure as required by state law (and pursues PTCB certification, as required by state)./li/ulpstrongCustomer Experience/strong/pulliEngages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices./liliMonitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find the most impactful resolution for customers; seeks solutions that exceed customer expectations and builds loyalty./liliSupports Store Manager in observing customer service trends, analyzing customer feedback, creating awareness to the business, and improving service metrics./li/ulpstrongOperations/strong/pulliShadows Store Manager, gains experience, performs and demonstrates proficiency supervising the operation of the store and team members, including gaining exposure to opening/closing/changing shifts, and delegating tasks to team members. Demonstrates the ability to supervise merchandising tasks, including sets, resets, and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc./liliSupports Store Manager in protecting store assets by administering and monitoring internal loss prevention programs and systems. Learns to maintain and react to the electronic surveillance system and ensures price accuracy, using reports and in-store price audits./liliLearns to analyze inventory trends and supervises inventory management. Verifies proper standard operating procedures are being adhered to for receiving, counting, ordering, pricing, and returning points of execution for both front-end and pharmacy. Learns to supervise receiving, sticking, pricing, returning and transferring merchandise./liliSupervises operations of the assigned location, including strict compliance with all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products./liliProvides for the safety and well-being of team members; effectively utilizes the Security Operations Center./liliComplies with all company policies and procedures; maintains respectful relationships with coworkers and business partners./liliCompletes special assignments and other tasks as assigned, including assisting team members as needed./li/ulpstrongBusiness Performance Management/strong/pulliLearns to analyze financial performance data for the store and pharmacy. Develops action plans to improve business results, including increasing sales and controlling costs./liliIdentifies sales opportunities to ensure the growth and performance of the store and pharmacy./liliReviews and analyzes asset protection data and develops action plans to reduce loss./liliReviews daily performance indicators and weekly operational metrics. Prepares action plans to improve results to discuss with the Store Manager and District Manager./liliAnalyzes pharmacy performance indicators and works with the Pharmacy Manager and/ or Pharmacy Operations Manager to enhance the performance of the pharmacy./li/ulpstrongBusiness Planning/strong/pulliWorks with Store Manager to understand key inventory metrics and processes./liliLearns how to grow front-end and pharmacy business with new initiatives directed by the Support Center, community outreach, and retail partnerships through planning, implementing, executing, and following up with a review./li/ulpstrongPeople Performance Management/strong/pulliLearns all aspects of people management at Walgreens, including training/ coaching on standard operating procedures./liliLearns how to effectively use Walgreens HR and people management systems to supervise team members./liliShadows Store Manager in action planning and performance conversations, becoming familiar with performance management assessment criteria and metrics. Understands how to use discipline and performance improvement plans when necessary./liliReviews and becomes knowledgeable all company policy and local, state and federal laws related to selection, recruitment, record retention and training of team members./liliSupports Store Manager in leveraging the teams strengths, skills, and abilities to increase engagement, overcome challenges, solve problems, and adapt to changes that the store faces./li/ulpstrongCommunications/strong/pulliShadows Store Manager and attends all critical communication sessions, e.g., one-on-one discussions, group meetings. Learns best practices for providing and receiving feedback, soliciting input, answering questions, and ensuring communications are open between management and non-management team members./liliAssists Store Manager and/or District Manager in planning and attending community events./liliGains experience facilitating team member discussions around key operational and engagement metrics./li/ulpExternal Basic Qualifications/pulliBachelors degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience./liliMust be fluent in reading, writing, and speaking English (Except in Puerto Rico)/liliWillingness to work a flexible schedule, including extended days, evenings, and weekend hours./liliWillingness to accept assignment into a Store Manager position, if an assignment is offered./liliWillingness to transfer to other Walgreens retail assets located within the same hiring Area./li/ulpPreferred Qualifications/pulliPTCB Certification./liliBachelors Degree./liliManagerial experience with another employer in a Retail Store/Hospitality Manager or Retail Store/Hospitality Assistant Manager capacity, with people leadership, business management, and customer-facing experience./li/ulpWe will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. This information is being provided to promote pay transparency and equal employment opportunities at Walgreens. The current salary range for this position is $24.04 per hour - $43.27 per hour. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors./ppThis role will remain open until filled./ppEmployment Type: Full-time/ppJob Function: Retail/ppCampus Req?: No/ppStore: 03838-GRESHAM OR/ppDistrict: 221-PORTLAND OR/ppCommon Location: 1950 NE BURNSIDE RD,GRESHAM,OR,97030-07949-03838-S/ppFull District Office Address: 1450 S HIGHWAY 97,REDMOND,OR,97756/p/div