Job Details

Housekeeping Manager

Kimpton Hotels & Restaurants

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect from the heart. That goal has carried on to today.

How We're Different

Our San Francisco?born entrepreneurial spirit and zest for life kick?started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you with your diverse background, talents, experiences, and plucky personality is fully welcome and celebrated here. Because we know that when people can be themselves at work, they shine. Thats why we seek out people who share a knack for creativity and self?leadership and dont need to be told what to do to get things done. People who have an innate passion for making others lives better add up to a work environment thats quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you feel it too.

What You'll Do

Supervise and coordinate activities of room attendants/room cleaners engaged in cleaning and maintaining premises of the hotel. You will maintain phenomenal performance and productivity levels by setting quality standards following Kimpton values, and communicating with Front Desk, Sales, and Maintenance Departments to ensure a high?quality product and service level is delivered to our guests.

Some of Your Responsibilities Include

• Assist in the selection of staff, recruit, hire, and train qualified housekeeping personnel.
• Ensure all meeting room public spaces are accurately set up according to the requests indicated on the meeting room/event function sheets.
• Confirm all housekeeping staff members have arrived or find substitutes for absent employees.
• Prepare and distribute room assignments and keys to housekeeping attendants.
• Check floors periodically, update the current room status, and find opportunities for service improvements.
• Answer the department telephone to respond quickly to requests from guests.
• Check the hotels computer for information concerning room status and enter updated room status.
• Review and update systems and supplies purchase for guest room accommodations using budgetary guidelines.
• Train by instruction and practice, both formally and on?the?job; and update staff on any new laws or regulations necessary to safely perform their duties.
• Maintain high quality of housekeeping standards in the guest rooms, linens and uniforms, lost and found, laundry, and janitorial department and night cleaners.
• Establish quality?cleaning programs to ensure appearance and life of all furniture, fixtures and equipment.
• Submit requests for repair of cleaning equipment.
• Requisition or purchase other supplies and equipment for hotel room honor bars, toiletries, and paper products.
• Assist the Director of Housekeeping in scheduling regular and irregular maintenance and cleanings of the hotel, including deep cleanings of rooms and all hotel and meeting space public areas.

What You Bring

• High school diploma or general education degree (GED) required.
• 1+ years management experience in the hospitality industry.
• Positivity, teamwork, and a passion for customer service.
• Flexible schedule, able to work evenings, weekends, and holidays.
• Basic knowledge of MS Office.

Differences Make a Difference

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities, and genders. For our complete EEO policy please see the linked policy.

Seniority Level

• Mid?Senior level

Employment Type

• Full?time

Job Function

• Customer Service
• Hospitality