Job Details

divh2Job Title/h2pMeet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu./ppRead, maintain and make daily entries in the log book to coordinate communication between shifts and management./ppMaintain proper set-up of dining room./ppReceive records and make any necessary arrangements for reservations and special functions in the restaurant./ppComply with attendance rules and be available to work on a regular basis./ppPerform any other job related duties as assigned./ppRequired Skills and Abilities:/ppMust have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to pitch-in and help co-workers with their job duties and be a team player. Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. Ability to remember, recite and promote the variety of menu items. Ability to move throughout a crowded room to seat guests. Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to establish and maintain effective working relationships with associates, customers and patrons./ppMinimum Requirements:/pulliPrior customer service or hosting experience preferred, but not required./liliProfessional demeanor with excellent communication skills./liliAbility to stand for long periods and work evenings, weekends, and holidays./liliCurrent food handlers permit and alcohol service permit (or ability to obtain) preferred./li/ulpPerformance Standards:/ppCustomer Satisfaction:/ppOur customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day./ppWork Habits:/ppIn order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something./ppSafety Security:/ppThe safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns./ppNote:/ppThis description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associates supervisor./ppFurthermore, this description is subject to change, in the sole discretion of the company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an at will associate./ppEqual Opportunity Employer/Protected Veterans/Individuals with Disabilities/p/div