Job Details

Ride Connection - Mobility Specialist
Full-Time | Portland Metro Area | Flexible Schedule Required

Do you believe that access to transportation is essential to dignity, independence, and community connection? Ride Connection is seeking a Mobility Specialist to join our equity-driven Mobility Team, that actively advances the organization's mission to provide accessible, customer-focused transportation by centering the needs of older adults, people with disabilities, and individuals with low incomes. A core component of this work involves proactively collaborating to overcome language and other systemic barriers to service access.

In this role you'll focus on navigating systemic barriers through creative problem-solving, ensuring older adults, people with disabilities, and individuals with low income can access the transportation options that best affirms their independence, preferences, and self-determination.

What You'll Do

• Build and maintain collaborative relationships with community organizations and service partners
• Partner with community members to understand their transportation needs, preferences, and goals
• Provide individualized, confidential transportation options coaching
• Help people overcome systemic, language, and access barriers when navigating transportation systems
• Respond to customer inquiries by phone, email, and text
• Maintain accurate documentation and reports
• Represent Ride Connection with professionalism, care, and respect

Who You Are

• Compassionate, patient, and committed to equity and inclusion
• Comfortable working with older adults, people with disabilities, and individuals facing systemic barriers
• A strong communicator with excellent listening and problem-solving skills
• Organized, adaptable, and able to manage multiple priorities
• Able to work independently while also collaborating with a supportive team

Required Experience and Qualifications

• Minimum of two years of relevant experience or equivalent education/experience
• Experience working with older adults and people with disabilities
• Applies equity-based and culturally responsive practice in service to communities of color, low-income communities, immigrant communities, and other historically marginalized groups
• Demonstrated respect for lived experience and a commitment to addressing systemic barriers
• Strong active listening, interviewing, and problem-solving skills.
• Strong communications kills including informal and formal community presentations, with the ability to communicate professionally and courteously by phone and in person.
• Strong organizational and time management abilities; capable of managing multiple tasks and meeting deadlines with minimal supervision.
• Demonstrated ability to work independently and collaboratively as part of a diverse team.
• Proficient in Microsoft Office and other relevant computer applications.
• Valid Oregon or Washington driver's license anddriving record that meets Ride Connection standards
• Reliable transportationfor work related travel
• Ability to pass acomprehensivenational criminal background check, including fingerprint identification

Preferred Additional Education and Experience

• Bilingual or multilingual proficiency in high demand languages (Cantonese, Mandarin, Russian, Spanish and Vietnamese) is highly desirable and considered an asset in serving diverse populations.
• Demonstrated knowledge of the Portland Metropolitan area, including familiarity with its public transportation infrastructure and services.
• Proven commitment to and experience working within the nonprofit sector, with a passion for advancing mission-driven initiatives.
• Educational background or formal coursework in Social Work, Psychology, Counseling, or related human services discipline.

Work Environment & Schedule

• Currently a hybrid work environment
• Works regularly in the community and travels throughout the Portland metro area
• Flexible schedule required, including some evenings and weekends

Why Join Ride Connection?

At Ride Connection, we believe transportation is about more than getting from place to place-it's about access, equity, and quality of life. Our team is collaborative, mission-driven, and deeply committed to serving our community with dignity and respect.

If you're passionate about making a difference and want to be part of a team that values compassion, creativity, and inclusion, we'd love to hear from you.

Ride Connection is an Equal Opportunity Employer.

We are committed to fostering a diverse and inclusive workplace that reflects the communities we serve. It is our policy to provide equal employment opportunities to all individuals, regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. We are dedicated to creating an environment that values diversity and ensures all individuals are treated with respect and dignity. Ride Connection actively promotes affirmative action and strives to create a workforce that is reflective of the diversity of the communities we serve.

To learn more about Ride Connection please visit