Job Details

Join Ferrellgas as a Customer Service Specialist Part Time. This role focuses on delivering exceptional customer service through inbound and outbound communications for both Ferrellgas and Blue Rhino customers.

Overview

We are looking for a people?oriented, proactive individual who enjoys working in a collaborative team environment. If you thrive on helping others, enjoy learning new skills, and want a role where your contributions are recognized, we would love to hear from you.

Benefits

• 401(k) with generous company match
• Paid Time Off (PTO)
• Paid training
• Employee Stock Ownership Plan (ESOP)
• Propane discount programs

Responsibilities

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner.
• Maintain and improve daily customer relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensure accurate account maintenance and update account information.
• Use next?call avoidance techniques to reduce future inquiries.
• Schedule delivery orders and handle basic negotiation for new and returning customers.
• Process general service order input, execute emergency scripts, close uncontrollable loss accounts, provide general contract and pricing information.
• De?escalate customer situations following the complaint?resolution policy.
• Send statements and invoices to customers and perform soft collections for credit?hold or past?due accounts, including phone check collections.
• Support the set?up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Qualifications

• High School Diploma or equivalent.
• 1+ year of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data?entry experience.
• Excellent written and verbal communication skills with an emphasis on team building and positive rapport.
• Proficient in Microsoft Office (Excel, Word, Access).
• Must be a citizen or national of the United States, a lawful permanent resident, or have authorization to work in the United States.
• Applicants must not currently require or in the future require employment visa sponsorship.

Seniority Level

Entry level

Employment Type

Part?time

Job Function

Other

Industries

Oil and Gas

Referrals increase your chances of interviewing by 2x.