Job Details

Are you a Road Warrior looking to see the country, all while caring for some amazing senior residents?
Come and be part of something Amazing and Apply today! Ideal location would be anywhere near a major airport for easy travel.

Purpose

The Operations Specialist leads and directs the overall operation of the assigned Community in accordance with residents' needs, government regulations, and Sinceri Senior Living policies and procedures. This position maintains excellent service quality, and high occupancy, and meets corporate financial goals within established budgetary guidelines.

Minimum Eligibility Requirements

• A proven track record of success as an Administrator at a Retirement, Nursing Home, or Assisted Living Facility
• Bachelor's degree in a related field preferred
• Must be licensed in good standing if required by the State Licensing Authority
• Must be able to flourish in a constantly changing work environment
• Must be able to communicate effectively with residents, families, staff, vendors, and the general public
• Must meet all health requirements, including TB
• Must be able to perform duties and responsibilities (Essential Job Functions) with or without reasonable accommodation
• Must pass a criminal background check
• Must have compassion for and desire to work with the elderly

Essential Functions

Overall

• Manage assigned community to ensure optimal performance in the absence of a permanent Administrator or other key position
• Participate in the recruitment, hiring, and training of permanent Administrator for an assigned community

Community Management

• Work with the Community management staff and corporate staff in planning all aspects of Community operations, including setting priorities and job assignments
• Monitor each department, communicate and interpret policies, evaluate performance, provide feedback, and assist coach, and discipline staff as necessary
• Responsible for cleanliness and maintenance of the Community and grounds
• Ensure the safety of residents, their visitors, and staff regarding Infection Control, Fire, and Safety policies and procedures

Quality Assurance

• Conduct routine inspections of services being provided to ensure the highest quality

Compliance

• Maintain current knowledge of State Regulations and ensure compliance in all surveys conducted by licensing authority

Resident Care

• Ensure programming is effectively managed and marketed (special care, companion living, therapies, wellness, etc.)

Community Staffing and Retention

• Select qualified, appropriate candidates for employment
• Ensure training and incentive programs are in place and working properly
• Monitor employee morale, maintaining a high level of team spirit and unit cohesion
• Ensure compliance with employment laws and company policies
• Manage turnover
• Maintain network or recruitment sources

Business Management

• Manage Community budgets. Monitor labor costs, raw food costs, accounts receivable, accounts payable, and payroll in concert with Sinceri Senior Living Accounting and Operations Staff. Appropriately handle and safeguard Community funds
• Ensure compliance with all procedures when it comes to all revenue, expenses, and payroll
• Ensure Accounts Receivable are collected

Sales, Marketing, and Revenue

• Ensure optimum/maximum occupancy, revenue, and profitability for the community
• Develop and implement a sales and marketing plan
• Keep abreast of market trends and competition
• Maximize occupancy, and efficiency of payor mix, and develop all Community staff members as marketers of the Community
• Guide, manage and mentor sales and marketing to effectively reach occupancy and revenue goals
• Effectively perform all phases of the internal sales process: inquiry calls, pre-tour, tour, and post-tour (closing)
• Create a culture that trains and supports all community staff to participate in the internal sales process
• Effectively perform all phases of external relationship-building/partnering with referral sources
• Promote occupancy and revenue growth through effective, planned events with the community at large, residents, and families

Community Relations

• Develop positive relationships with State regulators, the community at large, families, and residents on behalf of the Community and Sinceri
• Develop partnerships with professional organizations and associations

Customer Service

• Responsible for ensuring that all employees are providing excellent customer service to internal and external customers

Residents Rights

• Ensure compliance and understanding of all regulations regarding residents' rights

Training

• Responsible for ensuring that employees attend all required in-service training
• Provide in-service training as needed

Why You Should Work With Us:

At Sinceri Senior Living, we are a fun loving, employee-centric company like no other! Maybe that's why we have been certified by our employees as a Great Place to Work ® for our 6th Year in a row. Create your career with us and learn about all the career growth opportunities we offer.

Have we sparked your interest yet? Apply online and join our wonderful team. Questions about the application process? Come visit us and our staff will be happy to assist you!

Sinceri Senior living is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law. Minors must be at least 16 years of age to be employed by Sinceri Senior Living. Candidates submitted by unsolicited 3rd party recruiters will not be considered.