Job Details

The On Call Reception Ambassador at the Tony Hopson, Sr. Center for Self Enhancement (SEI) holds a high-profile public relations role, responsible for creating a positive first impression for visitors, staff, students, and parents. This pivotal position oversees all front office functions and maintains the decorum of the lobby area for SEI/Community & Family Programs. This role supports SEI's Administrative and Facilities Departments and reports to the Facilities Manager. Standard hours are Monday through Friday, 8:30 AM - 5:00 PM with weekend availability for specialty events. This is an on call position

Primary Responsibilities:

• Customer Service Excellence:

• Greet and direct visitors, parents, students, and staff with professionalism and warmth.

• Answer phones, assist with inquiries about the Agency, and transfer calls to appropriate staff members. Distribute brochures or information as requested by visitors.

• Administrative Support:

• Perform a variety of clerical duties, including calendar management and meeting preparation/scheduling.

• Technology and Program Management:

• Learn and manage various programs such as Van Request, Hop Cards, Amazon orders, and Conference Room Tech support.

• Coordinate and support the scheduling and technical needs of conference rooms.

• Facilities and Equipment Coordination:

• Responsible for opening and closing of the building each day, ensuring the building is secure and the alarm is set.

• Manage van reservations, ensuring all bookings are complete, valid, and accurate for key check-in and check-out.

• Visitor and Staff Support:

• Maintain all visitor sign-ins and coordinate with facilities to ensure the cleanliness and organization of the staff lounge, including managing printer and copier supplies.

• Strong interpersonal and communication skills.

• Ability to learn and manage various programs and systems.

• Excellent organizational and multitasking abilities.

• Proficient in Microsoft Office Suite and other relevant software.

• Previous experience in a high-profile customer service or administrative role preferred.

• Commitment to the mission and values of SEI.
• Associate degree in a related field desired. Experience directly related to the job duties may be substituted for education requirement.
• Minimum of 2 years of office receptionist experience
• Familiarity with Self Enhancement and/or social services environments ideal.
• Proven ability to perform under pressure while effectively & efficiently handle multiple simultaneous complex tasks and projects
• Excellent writing skills to include proper grammar, report writing/formatting, proofreading and editing
• Proven effective interpersonal communication skills including the ability to effectively interface with all levels of cultures and people.
• Must have current and valid state driver's license, in good standing with no insurability restrictions and must be insurable under SEI's auto insurance policy.

Note: This job description may change as programming evolves. SEI management reserves the right to amend this description at any time -.01082025V1