Job Details

About NWFEM

Northwest Facilities & Equipment Maintenance (NWFEM) provides commercial equipment and facilities maintenance and repair for quick serve restaurants and commercial businesses in the Portland, OR and Seattle, WA metropolitan areas. We approach this work through the lens of synergy. It's how we create outcomes that are both more efficient and enjoyable - for our internal team as well as our clients. Our long-standing relationships with customers are a testament to this commitment.

The why behind everything we do is relationships. To us, this means we work with people we enjoy, carve out an energizing work experience, and support our community.

We are looking for individuals who love their career and craft. Artisans that are excited to learn new techniques and skills to hone their trade and who are excited to share their learning with others. These will be the people that push forward our goals to become a learning organization, with a certification system that allows us to certify each other in our specialty fields, elevating the overall capability of the company, and creating empathy through understanding each other's challenges.

Our values that guide us in realizing this purpose every day are:

• Be Open
• Embrace the Challenge
• Do What You Say
• Think Brand

Job Summary

The Facilities Technician Trainer and Safety Coordinator plays a key role in NWFEM's development into a learning organization. This role trains and certifies technicians across multiple trades, creates SOPs, coordinates safety programs, oversees the Red/Yellow/Green skill rating system, and supports both new and experienced technicians through coaching and mentorship.

The Trainer participates in the hiring process, validates candidate self-ratings, conducts post-hire testing, and ensures technicians grow their capabilities over time. This role ensures quality, safety, professionalism, customer satisfaction, and strong representation of the NWFEM brand.

The Facilities Trainer is also a trusted cultural ambassador, supporting new hires, reinforcing values, resolving issues proactively, and helping every technician build a meaningful, successful career path.

Basic Qualifications

Required

• 5+ years of Handywork/Renovation experience (drywall, painting, flooring, light electrical, light plumbing, tile, casework/solid surface, woodworking, casework, cabinetry, remodel, renovation, etc.)
• Maintain workplace safety and cleanliness
• Possess a strong, clean driving record, be insurable.
• Advance SYNERGY and our shared values daily.
• Possess a thorough understanding of tools, safety equipment, and their proper uses.
• Must pass a criminal background check.
• Must have a valid Driver's License and pass driver's background check.

Preferred

• Prior leadership, teaching, or supervisory experience.
• OSHA 10/30 certification.
• Experience in commercial restaurant environments.
• Experience building or delivering training programs.
• Ability to create digital training content (video, documents, checklists).

Personality Traits

• Lifelong learner
• Professional
• Reliable
• Self-sufficient
• Positive Attitude
• Open to new/different ways of doing things
• Excellent communication skills

Essential Duties and Responsibilities

SOP Development & Trade Training

• Create, update, and maintain SOPs for all trades NWFEM performs, including:
  • Drywall
  • Painting
  • Flooring
  • Tile
  • Carpentry & woodworking
  • Casework & solid surface
  • Light electrical
  • Light plumbing
  • Equipment installation/repair
  • Commercial remodels & renovations
• Deliver hands-on training, classroom-style instruction, digital modules, and field-based coaching.
• Ensure all training aligns with NWFEM's quality standards and trade expectations.

Administer the Red/Yellow/Green Skill Certification System

• Own and manage the skill rating system for each technician across all trade categories.
• Test and certify technicians after hire to confirm their rating.
• Maintain accurate, up-to-date skill maps for every technician.
• Collaborate with Service Coordinators to assign work that aligns with skill levels and growth goals.

Candidate Assessment & Hiring Support

• Participate in technician interviews and skill evaluations.
• Conduct skill demonstrations and hands-on evaluations when needed.
• Make hiring recommendations based on skill, learning potential, cultural alignment, and safety mindset.
• Maintain documentation of candidate evaluations for post-hire reference.

Post-Hire Testing, Rating Validation & Skill Mapping

• Conduct trade-by-trade testing of all newly hired technicians.
• Confirm or adjust color ratings based on performance, safety, accuracy, speed, and cleanup.
• Create individualized training paths to reduce "Red" categories and increase Yellow and Green ratings.
• Establish early development milestones and monitor progress closely.

Callbacks, Complaints & Recertification

• When a technician receives a callback, customer complaint, or concern (regarding quality, safety, tool misuse, excessive time, improper cleanup, workmanship) reassess and temporarily downgrade them to Red in that category.
• Coordinate training efforts and assign corrective exercises.
• Perform retesting and re-certify them back to Yellow or Green before they may perform that trade again in the field.
• Track recurring issues to identify training gaps or systemic improvements needed.

Safety Program Ownership

• Develop and lead NWFEM's safety training program. The incumbent will receive OSHA 10/30 training and support.
• Train technicians in OSHA standards, PPE, hazard identification, equipment operation, ladder safety, and jobsite protocols.
• Maintain safety documentation and drive continuous improvement.
• Conduct field evaluations to ensure safe practices are consistently followed.

Vehicle Training & Driving Certification

• Train technicians to safely operate all company vehicles.
• Conduct road tests to validate driving competence.
• Deliver required vehicle training videos and materials.
• Create and roll out the Driver Vehicle Inspection Checklist for pre- and post-trip inspections.

Technology & Systems Training

• Train technicians and develop SOP's on:
  • iPhone usage
  • NWFEM apps and workflow software
  • Documentation and communication requirements
  • Jobsite entry/exit protocols
  • Customer interaction expectations
• Ensure proficiency in digital job tracking, estimates, photos, notes, and timekeeping.

Standard Tool Kit Development & Audits

• Develop the Standard Tool Kit for all roles, in collaboration with senior technicians.
• Perform regular tool audits to ensure that each technician's kit is clean, organized, safe and fully functional.
• Remove unsafe or damaged tools and track replacements.
• Train technicians in tool care, storage, and accountability.

Culture, Coaching & Communication

• Act as a reliable mentor and trusted support figure for new hires.
• Reinforce NWFEM values: Be Open, Embrace the Challenge, Do What You Say, Think Brand.
• Maintain open communication with HR and leadership when interpersonal or performance issues arise.
• Help technicians feel supported, respected, and engaged.
• Promote continuous learning, constructive feedback, and professional growth.

What We Offer

• Profit sharing program
• 401k with company match
• Medical plan with dental and vision
• Flexible PTO plan
• Company provided devices

Next Steps

Upon submission, you will receive an application confirmation email. Please make sure to add app.bamboohr.com to your trusted sender list or regularly check your junk folder to ensure that you receive all correspondence regarding your application.

Salary will be dependent upon experience and skills. NWFEM offers comprehensive medical and dental insurance coverage following 60 days (about 2 months) of employment. Employees are eligible to participate in the company's 401k/retirement plan following 1 year of employment. NWFEM is an equal opportunity employer. We encourage diversity in our workforce. NWFEM provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. This job description is intended to describe the general nature and level of work performed by people assigned to this job description. The job description is not intended to be an exhaustive list of responsibilities, duties and skills required for this position.