Job Details

divh2Emerald Club Service Specialist/h2pEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the worlds best and most trusted mobility company./ppThe National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Emerald Club Service Specialist. The Emerald Club Service Specialist will provide professional, superior, friendly, efficient service during all interaction and service delivery with Emerald Club Members as it applies to this position./ppThis full time opportunity is located at 7240 NE Airport Way Portland, OR 97218 (Portland International Airport-PDX) and starts at $19 / hour plus bonus opportunities./ppWe offer:/pulliPaid time off/liliEmployee rental car discounts/liliRetirement savings plan including 401k with matching profit sharing/liliHealth Insurance/liliLife Insurance/liliDental Insurance/liliVision Insurance/liliTraining and development/li/ulpSchedule Needed:/pp9am-5:30pm Saturday - Wednesday./ppResponsibilities include:/pulliWelcome Emerald Club members using prescribed, appropriate dialogue as they arrive on the lot making them feel valued and welcome./liliProvide information in a professional and courteous manner; Assist members with questions and concerns and provide resolution as necessary./liliReview daily game plan in preparation for Emerald Service delivery; Review reservation manifest for special requests./liliWork proactively with Drivers, Service Agents, Return Agents and Managers to ensure proper vehicle supply; Maintain clean, low mileage fleet mix that meets Emerald Club requirements./liliComplete vehicle inspections in accordance with priority guidelines; Ensure that vehicle hangtags are completed correctly; Return failed inspection units back to production for re-cleaning and service agent coaching./liliFacilitate change of equipment (COE) vehicles or additional equipment to meet customers needs./liliServe as a knowledgeable expert on the Emerald Club program, including marketing initiatives and various methods of delivery (MOD), all Levels of Service (LOS)./liliUnderstand and utilize radio communication codes in a professional manner./liliKeep Aisle area organized and clean for ease of access and appearance of the facility./liliDirect customers to the exit booth, provide local directions, maps and return directions as needed; Offer assistance with luggage as needed./liliPerform other customer service related duties as determined by management to ensure our service meets the needs of our customers./li/ulpEqual Opportunity Employer/Disability/Veterans/pulliHigh School Diploma or G.E.D. required/liliMust have a minimum of 6 months of prior customer service retail or administrative support experience/liliMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years/liliNo drug or alcohol related event on driving record in the past 3 years (DUI, DWI)/liliMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future./liliApart from religious observation, must be able to work the following shift/schedule: 9am-5:30pm Saturday - Wednesday./liliMust be at least 18 years old/li/ul/div