Job Details

Patient Access Services Lead

Pay Range: $24.09/hr. to $33.73/hr.

The Patient Access Services Lead collaborates with the Patient Access Services Manager and Supervisor to manage daily operations, staffing, and scheduling. They provide leadership support to the team, aligning with the goals of the PAS Supervisor. As a subject matter expert, they possess a strong understanding of department operations and can assist with tasks as an Admitting Representative or Insurance Verification Specialist. Contributes to a positive work environment that promotes HMC values.

Job Duties & Responsibilities

• Patient Registration & Documentation. Representative duties and responsibilities include, but are not limited to:
  • Completes patient admissions based on service, payer requirements, and hospital policy; obtains signatures on applicable registration documentation; registers patients and enters accurate patient demographics; distributes workers' compensation documents as required.
• Insurance and Financial Management. Representative duties and responsibilities include, but are not limited to:
  • Verifies insurance, scans insurance cards and picture IDs, collects co-pays, deductibles, and deposits according to EMTALA laws and organizational policy, ensuring timely deposit of funds; maintains the integrity of the safe and its contents.
• Administrative Tasks. Representative duties and responsibilities include, but are not limited to:
  • Completes registration auditing, maintains resource/instruction documents, monitors alarms and reports alarm appropriately, pages overhead as necessary.
• Telephone Triage and Communication. Representative duties and responsibilities include, but are not limited to:
  • Answering phone calls, triaging patient needs, recognizes communication barriers and obtains appropriate resources for patient, relaying messages, and responding to inquiries.
• Team Lead and Support. Representative duties and responsibilities include, but are not limited to:
  • Assist interviewing new applicants, assists with scheduling, keep up on insurance updates, provides relief coverage, takes call as assigned.
  • Guides and trains team members, provides support and feedback to help them improve their skills and performance.
  • Organizes and assigns daily tasks, ensures smooth workflow and efficient use of resources within the team. Notifies PAS Supervisor and/or Manager of staffing issues, call outs, and assists finding replacement staff coverage.
  • Addresses team issues and challenges and participates in facilitating solutions and escalates complex problems when necessary.
  • Fosters open communications within the team and with other departments, facilitating collaboration and teamwork.
  • Rounds with front-line staff to ensure smooth operations; meal periods/rest breaks are on time, makes decisions on flexing staff in/out based on patient/operational workflow volumes, confirms staff are on task and redirects when necessary and reports any concerns to PAS leadership.
• Performs other related duties and special projects, as assigned.

Job Specifications

Education & Experience

Required:

• High school diploma or equivalent.
• Two (2) years of experience in a heavy customer service industry.
• Working knowledge of an EMR (Electronic Medical Record) and medical terminology.
• Medical billing and insurance terminology.

Licenses & Certifications

Preferred:

• Certified Healthcare Access Associate (CHAA).

Required Knowledge, Skills, and Abilities

• Knowledge of:
  • Understanding of medical terminology, healthcare insurance, billing procedures, HIPAA regulations and confidentiality.
  • Understanding of Electronic Health Records (EHR) Systems and office equipment and software (i.e. Microsoft Office Suite, scheduling software).
• Skill in:
  • Effective verbal and written communication, active listening, and interpersonal skills.
  • Time management, prioritization, attention to detail, and multitasking.
  • Excellent customer service skills including patience, empathy and problem-solving.
  • Proficient in computer software, including EHR systems.
  • Computer keyboarding including typing at least 30-45 wpm.
  • Building strong relationships with patients, providers, staff, management.
  • Leading and motivating a team, assigning tasks, and monitoring progress.
• Ability to:
  • Work in all areas of Admitting.
  • Maintain a professional appearance and demeanor.
  • Educate and train staff members on processes and procedures.
  • Work independently with minimal supervision.
  • Collaborate effectively with healthcare team members.
  • Adjust to changing priorities and work demands.

Additional Posting Information

Hillsboro Medical Center believes in providing equal employment opportunities for all qualified individuals. Recruitment, hiring, promotions, transfers, working conditions, training, and compensation will be based on qualifications without regard to race, color, sex, sexual orientation, gender identity, religion, age, creed, national origin, marital status, family relationship, veteran status, genetic information, physical or mental disability, or any other status or characteristic protected by applicable law. We further commit ourselves to continuing the practical application of this policy in our daily business conduct.