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JOB SUMMARYThe Call Center Lead is responsible for overseeing, coordinating, and prioritizing all Communications Center activities.

SCHEDULE:

SCHEDULE 1: Mon-Fri 14:00-22:30

COMPENSATION: Regular- Full-time; $23.00-$24.10 per hour/non-exempt position.

ESSENTIAL FUNCTIONS/DUTIES• Employ thorough knowledge of Communications Center functions, including but not limited to routing, scheduling, mapping, reporting, and compliance.
• Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met.
• Monitor phone queues and communicate with providers and community partners to resolve service-related issues.
• Accurately complete all shift paperwork, including status and call time reports.
• Maintain a current working knowledge of all company policies, protocols, procedures, rules, and regulations.
• Perform other duties as assigned.

QUALIFICATIONSExperience:
• Minimum 1 year of experience within a Communications Center/leadership role.
• Phone correspondence and customer service experience.

Education:
• High School Diploma or equivalent (GED).
Skills:
• Strong personnel management and staff development skills.
• Effective oral and written communications skills.
• Effective interpersonal and problem-solving skills.
• Effective time-management and organizational skills.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

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