Job Details

At T-Mobile, we believe in investing in YOU! Our Total Rewards Package ensures that our employees experience the same love and care we extend to our customers. All team members receive a competitive base salary and comprehensive compensation package - that's our Total Rewards. Enjoy various wealth-building opportunities including annual stock grants, employee stock purchase plans, a 401(k), and access to free, year-round financial coaching. That's how we stay UNSTOPPABLE for our employees!

Job Overview

Mobile Associates, Store-in-Store, are vital members of the Retail Team who bring the T-Mobile brand to life in partner locations. Your engagement with customers is critical for success. You will be an ambassador creating excitement around our products and services in a dynamic retail environment. You should be passionate about the connected world and thrive in a high-traffic setting where technology, customer preferences, and retail experiences are constantly changing. As a Mobile Associate, you'll excel at building and deepening customer relationships through meaningful interactions while meeting and exceeding performance targets.

Key Responsibilities:

• Engage proactively with a diverse range of customers in a bustling retail environment, utilizing digital tools for effective communication, education, and to showcase the value of T-Mobile solutions.
• Utilize self-service digital tools during customer interactions to identify needs and employ solution-based selling techniques that demonstrate the value of T-Mobile products, ensuring customer satisfaction.
• Complete thorough training on the T-Mobile in-store experience, stay informed on products, processes, and promotions, and continuously enhance your skills to provide optimal customer experiences.
• Exhibit a customer-obsessed mindset, connecting on a personal level, building trust, and loyalty with every interaction, while proactively reaching out to potential customers to drive sales.
• Build strong relationships with local leadership and teams to enhance the customer journey from account setup to ongoing support.

Education and Experience:

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience in a retail setting preferred.

Skills and Abilities:

• Passionate customer advocate, dedicated to enhancing customer experiences while achieving performance goals.
• Team player, eager to collaborate with peers and leadership to share best practices in serving customers.
• Confident and driven to succeed in a fast-paced sales environment.

Licenses and Certifications:

• Must be at least 18 years of age.
• Legally authorized to work in the United States.

Compensation:

The hourly base pay is $17.50, plus an additional $5.00 per hour for training. Within your first 90 days, you will receive on-the-job training and are eligible for hourly training pay. Upon completion of training, you will promote to the Mobile Expert role with an annual incentive target of $18,000. Actual incentives can vary based on performance and full-time status. All employees are guaranteed to earn $20/hour when combining base pay and incentives. Furthermore, every employee at T-Mobile is eligible for an annual stock grant.

Benefits:

At T-Mobile, we prioritize the needs of our team members through evolving benefits. Both full-time and part-time employees have access to the same benefits when eligible: medical, dental, and vision insurance, flexible spending accounts, 401(k), stock grants, paid time off (about 4 weeks for full-time employees), paid parental and family leave, childcare support, tuition assistance, short- and long-term disability, voluntary coverage options, and more. Plus, enjoy discounts on mobile services and home internet, and access to additional programs!

Join our dynamic team where you can grow your career! At T-Mobile, we promote a culture of career advancement where there are many opportunities to explore. By applying, you embody our values while investing in your future, and we commend you for it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer, committed to diversity and inclusion. All employment decisions are made without regard to age, race, ethnicity, gender, sexual orientation, or any other status protected by law. Discrimination or harassment of any kind will not be tolerated.

If you require accommodation during the application or interview process due to a disability, please inform us via email or contact our support. Please remember, this channel is solely for accommodation requests and not for application inquiries.