Job Details

Dispatcher

Full-time

Position Summary

Responsible for answering incoming emergency and non-emergency calls, triaging calls using Emergency Medical Dispatch (EMD) protocols, dispatching units on emergent and non-emergent calls, management of System Status Plan, and other duties.

Responsibilities

• Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
• Allocates EMS resources properly as the need arises by application of appropriate decision-making rules and approved protocols.
• Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
• Responsible for accurate and complete data entry for the shift. This will also include State Run Report data entry as assigned.
• Responsible for generating applicable reports and checking for accuracy.
• Assists in locating scene of incidents and selecting the safest, fastest route to such scene using all available locator aids.
• Relays instructions from supervisors, messages, and emergency information.
• Maintains a current working knowledge of all company policies, procedures, rules, regulations, and memorandums.
• Follows established parameters/formats in receiving requests for service.
• Responsible for knowledge and use of equipment, including but not limited to the computer, printers, 911 equipment, recording devices, telephones, and other equipment as assigned by superiors.

Minimum Qualifications

• High school diploma or equivalent.
• Must be able to work nights & weekends.
• Must be able to work 12-Hour shifts.
• IAED EMD-Advanced certification required within 3 months of hire.
• Adult/Child CPR and First Aid certifications required within 1 month of hire.
• Skilled in reading and writing English.
• Ability to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Ability to efficiently utilize all equipment assigned to him/her.
• Ability to manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.
• Must possess IAED EMD-Advanced Certification within 3 months of hire.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

More Information about this Job

Company Benefits: Check out our careers site benefits page to learn more about our benefit options.