Job Details

Purpose

The Salesforce Platform Analyst will support the Commercial Analytics & Enablement team (CAE) by driving platform adoption, ensuring data governance, and enabling process improvements for Sales and Marketing stakeholders. The ideal candidate combines analytical, functional, and technical expertise with Salesforce best practices to deliver measurable business outcomes. This position leads requirements gathering, process optimization, system enhancements, and cross-functional alignment as the Salesforce platform scales. This position will also be a key leader in development and adoption of agentic AI capabilities as the team implements TableauNext.

Key Responsibilities

• Lead daily Salesforce administration for sales and marketing teams, including user setup, roles, permissions, and data management
• Lead Salesforce and TableauNext training sessions
• In consultation with other CAE leaders, IT, and consultants, drive creation and adoption of agentic AI solutions targeted at margin enhancement
• Work closely with the Sales Operations Manager to champion continuous process improvement by identifying inefficiencies, documenting workflows, making recommendations on improvements to the user experience and increasing system adoption.
• Develop and maintain reports, dashboards and ad-hoc analyses supporting sales and engagement tracking
• Provide data-driven insights to drive strategic decision making across sales and marketing
• Partner with IT and business leaders to deliver new capabilities and system improvements
• Gather, analyze, and document end-to-end business requirements from stakeholders
• Identify and implement process improvements and workflow optimizations
• Manage platform data integrity through regular audits, governance protocols, and internal controls
• Create user guides and deliver training to drive adoption and user proficiency

Required Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or a related discipline or an equivalent amount of training, education, and experience
• 3+ years of Salesforce administration experience
• Current Salesforce Administrator certification
• Proven expertise in automation tools (especially Flow), Integration management (APIs, data flows, connected apps, third-party tools) and data governance practices
• Strong ability to evaluate business requests for technical feasibility and strategic alignment
• Exceptional analytical, problem-solving and stakeholder communication skills
• Proven ability to operate autonomously in a remote, fast-paced environment.
• Intermediate to Advanced Microsoft Excel proficiency

Preferred Qualifications

• 5 years of Salesforce administration experience
• Additional Salesforce certifications (Platform App Builder, Advanced Administrator)
• Experience supporting multiple functional organizations in a sales-driven environment
• Strong project management skills with demonstrated ability to manage competing priorities
• Understanding of enterprise-level business processes and their impact on reporting and analytics
• Service-oriented mindset with commitment to user enablement and data integrity