Job Details

Front Desk Clerk (Hotel)
Company: Carter Support Services
Location: Portland, Oregon

Position Summary

Carter Support Services is seeking a friendly, reliable, and customer-focused Front Desk Clerk to serve as the first point of contact for hotel guests. This role is responsible for providing excellent customer service, managing guest check-ins and check-outs, handling reservations, and supporting daily front desk operations to ensure a welcoming and efficient guest experience.

The ideal candidate has strong interpersonal skills, attention to detail, and the ability to remain professional in a fast-paced hospitality environment.

Key Responsibilities

• Greet guests and complete check-in and check-out procedures

• Manage reservations, room assignments, and guest inquiries

• Answer phone calls, emails, and respond to guest requests promptly

• Process payments, billing adjustments, and maintain accurate records

• Handle guest concerns professionally and escalate issues as needed

• Coordinate with housekeeping and maintenance teams regarding room status

• Follow hotel policies, procedures, and customer service standards

• Maintain a clean, organized, and professional front desk area

• Support safety, security, and emergency procedures

Required Qualifications

• High school diploma or equivalent

• 1+ year of customer service or hospitality experience (hotel experience preferred)

• Strong communication and interpersonal skills

• Basic computer skills and comfort using reservation systems

• Ability to multitask and remain calm under pressure

• Flexible availability, including evenings, weekends, and holidays

Preferred Qualifications

• Experience using hotel property management systems (PMS)

• Cash handling or billing experience

• Hospitality or customer service training or certification

Core Competencies

• Customer-focused mindset

• Attention to detail and accuracy

• Problem-solving and professionalism

• Time management and reliability

• Team collaboration

Why Join Carter Support Services

• Opportunity to work in a guest-facing hospitality role

• Supportive and team-oriented work environment

• Competitive pay and benefits

• Opportunities for training and career growth