Job Details

POSITION SUMMARY

Join our vibrant team as a Hotel Operations Manager, where you will play a key role in delivering exceptional guest experiences and leading our dedicated staff. This important position not only focuses on guest satisfaction but also emphasizes achieving financial targets while maintaining high standards of service and quality. Your leadership will foster a positive workplace culture and uphold our hotel's reputation as a top choice for visitors.

MAJOR RESPONSIBILITIES

• Consistently provide outstanding experiences for guests.
• Effectively resolve guest issues in alignment with our company's objectives.
• Ensure cleanliness and service excellence through regular inspections.
• Oversee compliance with brand standards and drive continuous improvement initiatives.
• Lead recruitment and onboarding processes while ensuring adherence to training programs.
• Encourage a positive work environment through motivation and team collaboration.
• Work closely with the District Manager to enhance team performance through strategic coaching and fair policy implementation.
• Conduct daily meetings to relay updates and address specific hotel needs.
• Manage inventory and purchasing to ensure budget compliance.
• Optimize labor costs while maintaining operational efficiency.
• Oversee all financial transactions and ensure prompt payment collection.
• Generate quality leads through active guest engagement and market analysis.
• Adhere to ESA standards and maintain compliance throughout the hotel.
• Process bank deposits in accordance with company policies.
• Conduct competitive market analyses to enhance our positioning.

OTHER RESPONSIBILITIES

• Regularly review in-house rates.
• Comply with all relevant employment laws and regulations.
• Assist with various hotel operations as needed.
• Mentor the Assistant General Manager and other leadership team members.
• Monitor guest feedback and respond quickly to reviews and inquiries.

BENEFITS

• Weekly Pay!
• Competitive wages
• A dynamic and supportive work environment
• Employee recognition programs
• Medical, dental, and vision insurance
• Flexible spending accounts for healthcare and dependent care
• Employer-paid life and disability insurance
• Optional supplemental benefits
• 401(k) savings plan
• Paid time off
• Employee assistance program
• Discounts through an employee perks program

COMPENSATION

Compensation will vary based on experience and qualifications.

ESA Management, LLC is committed to diversity and is an Equal Opportunity Employer. We encourage applicants from all backgrounds to apply.

MINIMUM QUALIFICATIONS

At least three years of relevant hospitality management experience is required, along with expertise in customer service. A valid driver's license and successful motor vehicle check are essential.

PREFERRED QUALIFICATIONS

• A two-year degree is highly preferred.
• Basic proficiency in computer software, including email, word processing, and spreadsheets.
• Ability to manage multiple projects and tasks efficiently.
• Experience in leading and directing staff during daily operations.
• Conversational or proficient Spanish is advantageous.

ENVIRONMENTAL REQUIREMENTS

• This role may involve exposure to various weather conditions.
• Task completion may occasionally require handling moving mechanical parts or various chemicals.
• Noise levels in the workplace are typically moderate.
• Local travel may be necessary, with possible longer-distance travel requiring air transportation.
• Ability to lift and move up to 25 pounds occasionally.

SKILLS AND ABILITIES

• Strong proficiency in English, both written and spoken.
• Ability to effectively write for internal communications.
• Ability to present information clearly in one-on-one and small group settings.
• Professional communication skills necessary for effective interactions within the hotel.
• Conversational Spanish is beneficial.