Job Details

Description

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel'svision, mission, and core values.

Responsibilities

• Welcome guests warmly, determine their needs, and manage the registration process.
• Manage guest check-ins and check-outs appropriately
• Take reservations over the telephone, through emails and in person, including groups
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Qualifications

• Availability to work flexible schedules, including weekends and holidays.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Proven customer service experience with a strong guest-focused mentality
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.