Job Details

Job Description
We are conducting a confidential search for an experienced IT Help Desk Technician to provide both remote and onsite support for end users across the Portland and Vancouver areas. This role is ideal for a skilled troubleshooter with strong technical knowledge and excellent communication skills.

Key Responsibilities:

• Provide remote and onsite end-user technical support (approx. 70% remote / 30% onsite).
• Perform systems monitoring, reporting, and issue resolution.
• Troubleshoot desktop, network, and cloud application issues quickly and effectively.
• Support and manage Windows desktops and common business applications.
• Assist with cloud services administration (Office 365, Google Workspace, Dropbox, etc.).
• Configure and maintain networking systems including routing and firewalls.
• Provide occasional support for VoIP, macOS, and Linux environments.
• Maintain strong documentation of issues, resolutions, and system updates.

• 2+ years of IT helpdesk or technical support experience.
• Strong troubleshooting and diagnostic skills.
• Comprehensive knowledge of Windows desktop systems.
• DataClear Certification (or equivalent) required.
• Moderate knowledge of cloud platforms and networking/firewall administration.
• Excellent communication skills, patience, and customer service orientation.
• Must be based in the Portland/Vancouver area and able to travel to client sites as needed.

• Salary range: $85,000 - $125,000/year (based on experience).
• Quarterly profit-sharing bonus.
• Full employer-paid health insurance.
• 401(k) retirement plan.
• Paid time off (PTO).
• Relaxed and supportive work environment.