Job Details

Patient Service Representative (PSR)

Founded in 1987, DrSnip is an outpatient vasectomy clinic that prioritizes quality clinical care and a best-in-class patient experience. Our team is passionate about providing superior service to patients and educating the public about vasectomy. Our mission is to make vasectomy simple, comfortable, and convenient for all.

We are currently seeking a full-time Patient Service Representative (PSR) to join our growing team. The PSR role is patient-facing and requires excellent communication skills. The PSR is the first point of contact between our patients and our clinic. They are entrusted with answering questions, obtaining insurance data, checking benefits, greeting patients and appointment scheduling. By the end of each phone call, the PSR ensures the patient has all the information required for his appointment, as well as any current policies and procedures in place (i.e., COVID-19 protocols).

Duties include:

• Answering incoming calls with warmth and professionalism; handling multiple calls at once.
• Scheduling patient appointments with accuracy and attention to detail.
• Coordinating referrals, lab orders, and patient communications
• Discussing with patients and partners vasectomy, male anatomy, preparation and recovery.
• Answering questions about appointment scheduling, insurance benefits, and vasectomy, deferring to a DrSnip doctor when appropriate.
• Performing patient check-in activities, including collecting payments and batching.
• Maintaining complete, accurate, and secure patient records, including Protected Health Information.
• Inquiring about and notating medical history; informing the DrSnip Care Team of special circumstances.
• Collecting insurance information, obtaining cost estimates and informing patients accordingly.
• Assisting with other administrative tasks, as needed, and assuming additional duties over time.

Requirements include:

• 2+ years' experience in a patient-facing role. Surgical scheduling experience is considered an asset.
• Familiarity with basic medical terminology and health insurance guidelines.
• Excellent written and interpersonal communication skills
• Robust organizational skills and attention to detail.
• Strong computer and typing skills.
• Collaborative approach to working as a team member.
• A warm and professional demeanor.

Location: This role will work out of our Seattle or Portland office and support Portland and Seattle operations.

Hours/schedule: FT regular, non-exempt position. Flexibility to work 4/10 hour shifts M-F; some Saturdays as needed.

Salary: $26/hour commensurate Benefits: Medical/dental, 401(k), PTO, paid holidays, professional growth and career development.