Job Details

Job Title: Day On-Call Shelter Staff

Department: Houseless Intervention Services

Reports to: On-call Manager

Salary Grade/Level/Family/Range: $25.46/hour, Step I, FY 2025-26.

Effective Date: 1-Dec-25

FLSA Classification:Non-exempt / Hourly

AFSCME Represented

Job Summary: The Day On-Call Shelter Staff is responsible for maintaining a safe and clean environment for shelter staff and participants and tend to participants when needed. Requires a willingness to take direction, ability to work at all sites, and offer opinions and willingness to complete tasks.

Duties/Responsibilities:

• Site
  • Perform perimeter checks and walks, ensuring safety of the site
  • Ensuring the quality and cleanliness of facilities
  • Maintaining the gates hack/door/check in area
  • Monitor participants
  • Engaging with participants who are awake
  • Meet villager needs as necessary
  • Communicate with Behavioral Health Specialist and additional wrap around team members with pertinent information.
  • Answering phone calls.
  • Adhere to all state and federal privacy and security regulations applicable to the program, and to Sunstone Way, hereinafter referred to as The Company's policies and agreements regarding confidentiality, privacy, and security.
• Facilities
  • Maintain safe environment for shelter staff and participants
  • Maintain effective communication with all staff, programs, and community partners.
  • Ensure that all areas utilized by shelter participants and staff are clean, organized, and left in an orderly manner during and after each shift. This may include, but not limited to, cleaning waste, soiled clothing, dirty dishes, etc.
  • Recording daily site notes, detailing the events of your shift so the next shift can reference back for consistency.
• Staffing
  • Arrive to scheduled shifts on time, take a full 1-hour lunch break, and work the entire shift.
  • Attend supervision, staff meetings & any appropriate community professional meetings.
  • Attend and participate in all outlined trainings as directed by the training and safety manager and site leadership
  • Participate in daily crossover meetings.
  • Projects as requested/assigned.

Supervisory Responsibilities:

• None.

Preferred Experience:

• 2-3 years' experience in a similar role.
• Client information databases.
• Direct administrative or support services.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Develop operating strategies, plans, or procedures.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Preferred Education:

• Bachelor's Degree in Social Work, Psychology, or another related field (Preferred).
• Other relevant certification or training.
• Lived experience.

Required Skills/Abilities:

• Possess an understanding of Housing First and Harm Reduction models.
• Be able to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations and treat everyone with respect and dignity.
• Maintain professional and appropriate boundaries.

Additional eligibility requirements:

• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Must be able to pass a background check upon offer.
• Must be able to work in a drug-free environment.
• Regular and reliable attendance to all required shifts.

Work environment:

Working indoors and outdoors in heat and cold | Slippery and uneven walking surfaces | Working in close proximity to others | Exposure to offensive odors

Physical Requirements:

Ability to lift up to 50lbs | Bending, stooping, reaching | Sitting for extended periods of time | Standing for extended periods of time

Travel required:

Occasional travel to and from other work sites up to 5% of the time.

Required Competencies

• Accountability - Accepts personal responsibility for the quality and timeliness of his or her work. Doesn't
• engage in behavior designed to justify and document decisions for self-protection purposes. Acknowledges and corrects mistakes. Doesn't make excuses for errors or problems.
• Attendance/Punctuality/ Dependability - Comes to work on time every day. Is fully prepared and ready to work at beginning of work schedule and continues until workday is done. Makes appropriate arrangements
• when adverse weather or other problems might delay on-time arrival. Conforms to work hours and schedule. Informs supervisor and others immediately when unexpected problems cause absence, lateness, or the need to leave early.
• Initiative - Takes prompt action to accomplish tasks and meet goals and objectives.
• Quality/Compliance: Achieving a standard of excellence with our work processes and outcomes, honoring company policies and all regulatory requirements.
• Service Orientation - Applies effective interpersonal and problem-solving skills when responding to participants.
• Computer Skills - Uses computers, cell phones, software applications, databases, and automated systems to accomplish work.
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• Speaking - Talking to others to convey information effectively.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Negotiation - Bringing others together and trying to reconcile differences.
• Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Being helpful, respectful, approachable and team oriented, building strong working relationships and a positive work environment.
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Days and hours vary weekly depending on site needs
Part-time hours