Job Details

Located in Tualatin, OR

Salary: $20-22/hr DOE

Bilingual Inbound Call Center Representative- Exciting Opportunity! Join our fantastic client in Tualatin! They are seeking a dynamic individual to enhance their team! Ability to work remotely for TOP PERFORMERS!

This is an evaluation-to-hire opportunity!

Duties:

• Provide exceptional customer service support to clients and vendors
• You will provide answers to questions and provide resource information as needed
• Responsible for gathering detailed information, running verification checks, certificate of insurance tracking, W-9 verifications, and other pre-registering duties
• Answer phone calls, assist all callers with setting up profiles, updating membership subscriptions, and collecting any data needed for their account
• Follow up with clients who have left messages, subscriptions that need updating enrollment verifications
• Respond to customer emails and chats in a professional and friendly manner
• Communicate with customers via phone, email, and chat
• Provide knowledgeable answers to questions about product, pricing, and availability
• Data entry in various platforms
• Additional duties assigned as needed

Knowledge, Skills, Abilities:

• 2+ years of customer service experience - ideally in a call center or similar setting
• Bilingual fluency - ability to communicate clearly and professionally in English and another language
• Excellent communication skills - active listening, clear speaking, and professional writing
• Strong interpersonal abilities - you're comfortable giving and receiving feedback and love working toward goals
• Tech-savvy - confident using MS Word, Excel, Outlook, and navigating multiple systems
• Polished phone etiquette - you make every caller feel heard and valued
• Organized multitasker - juggling priorities and meeting deadlines is second nature
• Problem-solver mindset - you think on your feet, make smart decisions, and set priorities effectively
• High school diploma or GED required

Pay: $20-$22/hr. DOE

Schedule: Monday-Friday, 8:30 am-5 pm

How to Apply:

1. Complete an online application at expresspros.com and submit it to the West Tualatin office.
2. Send your resume to ...@expresspros.com.
3. Call and speak to one of our Recruiters at 503.###.####.

#1939OS

Express Office: West Tualatin

8100 Southwest Nyberg Road

Suite 290

Tualatin, OR 97062