Job Details

When Others Sleep, You Keep Operations Safe-Overnight Alarm Monitoring Specialist

Be the calm, confident first point of contact for a large, fast-moving retail operation that runs 24/7. This overnight role is ideal for professionals who thrive in high-responsibility environments, handle pressure with professionalism, and take pride in delivering accurate, customer-focused support. Your work plays a critical role in protecting stores, supporting field teams, and ensuring a timely response to alarms and urgent situations.

Hours & Pay

Pay Rate: $19.50 per hour

Schedule: 11:00 PM-7:30 AM (overnight shift)

Days: Schedule set by client; must be available to work weekends and holidays

Employment Type: Temp-to-hire

Training: May occur on a different shift, depending on trainer availability

What You'll Do

• Receive and manage inbound phone calls and emails related to alarms, incidents, and urgent store concerns
• Serve as the initial point of contact and liaison between store locations, alarm services, and internal teams
• Professionally de-escalate stressful or emergency situations with a focus on safety and resolution
• Provide accurate information and problem-solving support with a goal of first-contact resolution
• Enter and maintain precise customer and incident data in the customer relationship database while on calls
• Address written correspondence and follow established call center performance metrics
• Communicate trends, concerns, and recurring issues to supervisors and management
• Maintain frequent interaction with multiple internal divisions to ensure timely issue resolution

What We're Looking For

• 1-2 years of call center or professional customer service experience
• Strong verbal communication skills and the ability to remain calm under pressure
• Proven ability to handle stressful, high-priority inbound calls
• Exceptional attention to detail and accuracy in data entry
• Comfortable using multiple computer systems and working across screens
• Reliable attendance and ability to follow procedures precisely
• Team-oriented mindset with flexibility to support different operational needs
• Ability to work seated for the duration of the shift

Benefits & Perks

This overnight opportunity offers weekly pay along with access to a competitive benefits package that includes medical, dental, and vision insurance, life insurance, a 401(k) plan, short-term disability coverage, employee discounts, and more. It's a strong entry point into a stable operation with long-term potential for growth .

Apply Today

If you're dependable, detail-driven, and ready to make an impact during critical overnight hours, this role is built for you. Click Apply Now to take the next step in your customer support career.