Job Details

The Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay, which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values. Responsibilities: • Welcome guests warmly, determine their needs, and manage the registration process. • Manage guest check-ins and check-outs appropriately • Take reservations over the telephone, through emails and in person, including groups • Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift Qualifications: • Availability to work flexible schedules, including weekends and holidays. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Proven customer service experience with a strong guest-focused mentality • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation: $17 - $18 hourly

•