Job Details

Are you passionate about helping pets lead their best lives? Join us at Petco, where we create a welcoming environment for both pets and their owners. If you're ready to make a meaningful impact, explore a rewarding career path, and embrace your authentic self while prioritizing your well-being, Petco is the right place for you.

Our core values embody our dedication as we strive to enhance the lives of pets and people:

• Pet First - Protect & Empower. We prioritize the needs of pets and pet parents in everything we do.
• Foster the Fun - Connect & Bond. Our enthusiasm for pets unites us, celebrating the joys of pet parenthood through various products and services.
• Let's Go! Own & Commit. Together as One Petco team, we leverage our unique strengths and encourage authenticity to achieve success.

About Petco:

For over 60 years, we have been “where the pets go” to find everything necessary for a happy life—from favorite meals and toys to expert support from fellow pet lovers. We celebrate the beautiful moments of pet parenthood—from joyful tail wags to late-night zoomies—and we're committed to being there for every aspect of it. With a team of over 29,000+ individuals, we strengthen the pet-human bond in over 1,500 locations across the U.S., Mexico, and Puerto Rico, including 250+ Vetco Total Care hospitals and various clinics.

Position Purpose:

The Veterinary Reception Coordinator plays a vital role in delivering outstanding customer service to our clients at the Vetco Total Care hospital. As the first point of contact, you will embody our mission and values. You'll foster a positive environment for both clients and pets.

Essential Job Functions:

This role requires the ability to perform the following duties:

• Manage incoming calls and direct them appropriately.
• Maintain the hospital's appointment calendar, scheduling and confirming appointments.
• Welcome clients and their pets, addressing them by name, and notify the medical staff upon their arrival.
• Assist in training new team members and share knowledge as needed.
• Ensure the waiting area is clean and well-stocked.
• Confirm appointments through clients' preferred communication channels.
• Understand logistical aspects to support technical staff, especially during busy times.

Other Responsibilities:

Undertake additional tasks as assigned.

Supervision:

You will receive direct supervision from the Hospital Office Manager and the Hospital Leader on Duty.

Planning and Problem Solving:

Your role is critical for ensuring efficient daily operations and a superior experience for clients and patients. You will be responsible for optimizing hospital workflow and communicating effectively with clients, especially if wait times exceed expectations.

Impact:

Your position is vital for enhancing the hospital's reputation through high-quality care and memorable experiences for clients and their pets.

Qualifications:

• High school diploma required.
• At least 1 year of experience in a veterinary or customer-facing role.
• Excellent written and verbal communication skills.
• Compassionate and professional demeanor under stress.
• Strong telephone and computer skills.
• A proactive team player eager to learn and adapt.
• Preferred: Familiarity with a Practice Management System.

Work Environment:

This role will be performed at our Vetco Total Care veterinary hospital and may involve physical tasks such as lifting up to 30 pounds, standing for extended periods, and interacting directly with clients and pets.

Salary Range: $15.00 - $19.95 per hour.

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applications will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected classification.

To apply, submit your application today!