Job Details

Field Technical Support. Building positive relationships with clients and prioritizing their technical needs with a focus on customer service. Efficiently managing multiple tasks (incidents, service requests, and requests for information) while meeting and adhering to deadlines. Provides support for installation, usage, and maintenance of core OHSU partnered organizational systems and softwareSupports, tests, and troubleshoots OHSU standard hardware and software. Triages and creates support incidents & service request tickets & communicates with customers regarding the status of all work requested. Maintains and manages ticket queue in accordance with the OHSU ticket handling guidelines. Takes escalated support issues from FTS management when needed. Collaborate with teammates through approved collaboration platforms. Performs analysis/troubleshooting to resolve problems with hardware and OHSU standard software and user access issues. Escalates incidents and service requests when it is...Field Technician, Support Analyst, Field Tech, IT, Technician, Technical Support, Technology, Healthcare