Job Details

Senior Technical Account Support Manager

Location: Lake Oswego, OR - hybrid (first month fully onsite, then 2-3 days onsite after)

Pay Rate: 100,000-130,000 annually

Shift/Openings: 8-5pm PST, 2 openings

Required Skills & Experience

- Advanced SQL experience, ability to write SQL queries and troubleshoot moderate issues.

- Knowledge of EDI claim workflows and general X12 environment.

- 2+ years of experience in healthcare, claims management, account management, healthcare billing or other healthcare operations functions.

- 2+ years in a client facing role.

- Proficient using Microsoft Windows environment, Microsoft Word and Excel and other productivity tools.

- Customer service mindset and great listening skills.

Job Description

Insight Global is seeking a senior, technology‐savvy account manager to serve as the primary relationship owner for key healthcare customers. This role is responsible for ensuring successful implementation, adoption, and ongoing delivery of EDI software and services by coordinating internal teams, managing customer communications, and driving continuous improvement through feedback and performance metrics.

Day-to-Day

- Establish and cultivate strong relationships with customers.

- Schedule and facilitate recurring meetings with customers to provide updates on open inquiries and issues, provide ongoing guidance to ensure maximum utilization of self-service tools, and identify opportunities for additional solutions and services.

- Triage issues, performing root cause analysis to determine resolution; escalate to technical team as appropriate.

- Monitor customer support requests and follow up on assigned support tickets for timely resolution.

- Maintain documentation related to implementation plans, service profiles, and customer meetings.

- Coordinate with customer experience team and leadership on issues and opportunities to ensure awareness across disciplines, continuity of approach and associated communications, and to gain maximum efficiency.

- Participate in regular team meetings to discuss initiatives, training needs, and address any impediments to the team's success.

- Coordinate internal resources to ensure published implementation schedules are adhered to.

- Contribute to documentation and training materials.

- Identify reporting packages, ensuring consistent delivery and working with customers to ensure they understand how to use them to accomplish operational and monitoring tasks.

- Inform customers of improvements and exciting new capabilities and offerings.

- Work collaboratively across multiple company functions to provide continuous improvement through customer feedback, advancements in operational efficiencies and other strategic drivers.