Job Details

Technical Support Specialist

Provide first-level technical support to employees and clients via phone, chat, and ServiceNow.

Handle incidents and service requests related to:

• Password resets
• Software and system issues
• Network connectivity
• Change inquiries
• General IT questions

Troubleshoot hardware and software issues across:

• Microsoft Windows OS, macOS
• Desktops, laptops, printers, servers
• MS Office Suite, MS Exchange
• Vendor-specific platforms

Use remote access tools and admin applications to resolve issues.

Participate in data recovery operations and continuous improvement initiatives.

Follow knowledgebase articles and contribute to documentation updates.

Collaborate actively with team members and other departments via chat channels to prevent silos and promote transparency.