Job Details

Job Full Description

Front Desk Resident Advocate
Location: Portland (Onsite)
Pay: $22.00-$23.00/hour

About the Role

• Support a safe, welcoming housing environment
• Serve as front desk presence and first point of contact

• Answer phones, greet residents/guests, check in visitors
• Respond to resident needs and document interactions
• Monitor security cameras and respond to emergencies
• Conduct building walkthroughs and maintain common areas
• Report maintenance issues and complete shift summaries
• Use de-escalation techniques and support resident programs
• Collaborate with team and maintain accurate records

• Customer service and strong communication skills
• Experience with behavioral health or homelessness preferred
• Ability to stay calm under pressure and problem-solve
• Trauma-informed approach, empathy, and professionalism
• Basic computer skills

• Onsite with varying shifts (day, swing, night)
• Occasional lifting up to 25 lbs

• Make a meaningful impact in a supportive, team-oriented environment