Job Details

Summary

Responsible for coordinating and scheduling patient surgeries and other procedures. Maintain and update patient information in data base. Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstratecooperation with coworkers while striving to ensure the highest level of patient care and "customer service," always representing EHN in a professional manner.

Supervisory Responsibilities
This position does not have supervisory responsibility but will provide guidance to employees and/or assist with orientation and training of new employees of the work group.

Primary Duties and Responsibilities

• Schedule, change, cancel, and confirm patient appointments for surgery and/or other procedures, coordinate work with Surgery Center or Hospital Staff, Primary Care Physician, and Insurance Provider.
• Gather from patient their information to make sure it is current and correct such as demographic information, insurance carrier and benefits as well as the primary care physician if needed.
• Schedule diagnostic testing that may be required to perform surgery; verify/obtain a referral/authorization as needed.
• Prepare and transfer patient information to the Surgery Center/Hospital as needed.
• Act as the resource to the patient to provide information to patients such as appointments, cost, and possible out of pockets expenses.
• Collect doctor portion payments for any non-covered procedures.
• Scan Surgery Fee tickets to bookkeeping and other documents needed to perform the surgery.
• Ensure that services and products are appropriate to meeting the patient needs and that work is performed in an efficient, timely, and accurate manner.
• Prep for providers particular surgery date; make sure referral/auth is in place, proper documents have been received to perform the surgery, make any changes to check-in times if needed, create fee tickets for surgery.
• Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by aiding when needed and sharing information that helps others do their job; interact with tact, courtesy, and diplomacy.
• Effectively communicate with coworkers, doctors, and patients; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone.
• Maintain a neat, clean, and orderly work area.
• Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA.
• Adhere to all safety standards as established by company policy and OSHA requirements.

Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements)

• High School diploma or Equivalent
• Minimum of one year experience preferred.
• An equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.

Necessary Knowledge, Skills, and Abilities

• Must be computer literate with proficiency in Windows based programs.
• Knowledge and understanding of different types of insurance coverage and eligibility.
• Must be very organized with the ability to effectively prioritize duties.
• Strong interpersonal skills with a genuine desire to help and assist people.
• Ability to address patient complaints and effectively resolve problems.
• Must be detail oriented.
• Ability to communicate clearly and concisely, both orally and in writing
• Customer Service skill.

Physical Demands / Work Environment

• Majority of work is performed in a general office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment.
• This position requires manual/finger dexterity as necessary to perform daily job duties.
• Occasionally required to stand and/or walk for extended periods of time.
• Occasionally required to sit for extended periods of time.
• Occasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds.

Reasonable Accommodations

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EHN believes that each employee makes a significant contribution to our overall success. That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications, and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.