Job Details

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WHO WOULD I REPORT TO?
Conferences & Events (Sherron Stonecypher)

WHAT DEPARTMENT IS THIS IN?
5420 Non Work Study, Conferences and Events

WHEN DOES THIS POSITION BEGIN (AND END, IF APPLICABLE?
2026-05-20

2026-08-12

JOB PURPOSE

Quick Facts About the Role

• Position Type: Live-in summer student staff role
• Employment Dates: Wednesday, May 20 - Wednesday, August 12, 2026
• Training Requirement (Mandatory): May 20-22, and May 26-30, 2026
• Weekly Schedule: Up to 40 hours per week. Weekly schedule may include evenings, Saturdays, Sundays, and holidays
• Shifts Assigned: 7:30 a.m. - 3:30 p.m. or 3:00 p.m. - 11:00 p.m. Two days off per week (likely not Saturday and Sunday)
• Housing: On-campus staff housing provided
• Meals: Up to ten (10) meals per week when the dining hall is operating
• Team Size: Eight (8) Guest Services Assistants supported by three (3) Senior GSAs
• Primary Work Areas: Residence halls, Undergraduate Campus event venues, and Fields Dining Room

About Summer Lodging Operations

The Office of Conferences and Events manages summer lodging for camp and conference guests, ensuring comfortable, safe, and convenient accommodations in 16 residence halls and one apartment building. This self-funded auxiliary program plays a key role in generating revenue for the College while fostering a vibrant summer community.

Your Role as a Guest Services Representative

Guest Services Assistants (GSAs) are student staff who support summer conference lodging operations, residence hall summer turnover in coordination with Facilities Services, guest services, dining operations, and guest safety across campus.

In this role, GSAs gain hands-on experience in customer service, event logistics, and facilities coordination while helping ensure a positive experience for more than 1,000 summer guests.

GSAs serve as student leaders and frontline representatives of Lewis & Clark College. As part of this role, GSAs are expected to:

• Ensure guest safety and hospitality by providing high-quality service.
• Uphold College policies and create a respectful, inclusive, and professional environment.
• Support the College's commitment to diversity, equity, and inclusion.
• Serve as an ambassador for Lewis & Clark College, maintaining professionalism on and off duty.

This 13-week, full-time position is an excellent opportunity to build leadership skills, gain valuable industry experience, and contribute to a welcoming summer experience for visitors to Lewis & Clark College.

Career Readiness Competencies Developed in This Role

As a GSA, you will develop essential career readiness skills, including:

• Customer service - Provide a welcoming and positive experience for all guests.
• Teamwork - Collaborate with peers and staff to support summer lodging operations.
• Communication - Respond to guest inquiries and relay important information effectively.
• Adaptability - Navigate a fast-paced and dynamic work environment.
• Problem-solving - Address guest concerns and logistical challenges with confidence.
• Professionalism - Represent the College in all interactions, both on and off duty.
• Time management and Multitasking - Balance multiple responsibilities efficiently.

Work Expectations

Work assignments include guest services, lodging operations, and scheduled dining hall support shifts.

Employment Dates:May 20 - August 12, 2026

Training (Mandatory): May 20-22 and May 26-30, 2026
Hours: Up to 40 hours per week, including nights, Saturdays and Sundays, and holidays

Live-in Requirement: GSAs reside in assigned campus housing and work scheduled on-call shifts to assist guests.

DUTIES AND RESPONSIBILITIES

GSAs play a critical role supporting operations throughout the full lifecycle of summer camp and conference programs-from preparing residence halls before groups arrive to assisting guests during their stay and closing buildings after departure.

A Day in the Life of a Guest Services Assistant

No two days are exactly the same for a Guest Services Assistant. GSAs help prepare residence halls for incoming guests, assist with group check-ins, respond to guest questions, support dining operations during busy meal periods, and help ensure that camps and conferences run smoothly across campus.

On a typical day, a GSA might help set up guest rooms in the morning, assist a camp group checking into their residence hall in the afternoon, and work a dining hall support shift during dinner service. GSAs also serve as a visible Lewis & Clark staff presence across campus-answering questions, helping guests navigate the campus, and responding to guest needs when issues arise.

The role is active, fast-paced, and highly collaborative. GSAs work closely with Facilities Services, Campus Safety, Bon Appétit dining staff, and camp or conference program leaders to ensure guests have a safe, welcoming, and well-organized summer experience.

Before Camp and Conference Groups Arrive

Guest Room and Building Preparations

• Set up guest rooms by distributing linens, making beds, and arranging lounge spaces.
• Assist custodial staff with cleaning tasks (sweeping, mopping, vacuuming, wiping surfaces, emptying trash, sorting recycling, and collecting laundry).
• Conduct physical inspections of residence halls to ensure cleanliness and report damages.
• Report maintenance issues to Facilities Services.

Lodging Access Management

• Prepare and distribute guest room keys and access cards for over 1,000 guests.
• Ensure accurate key inventory throughout summer operations.
• Greet groups at check-in, distribute keys, and provide campus information.
• Collect keys and access cards at check-out and document any missing items.

Clerical and Inventory Management

• Maintain accurate records and inventory counts for keys, linens, and room conditions.
• Enter data into AkitaBox work order system, Google Sheets, and Workday.
• Ensure confidentiality of records and follow Family Educational Rights and Privacy Act (FERPA) compliance requirements.

Teamwork and Staff Development

• Attend mandatory training sessions to prepare for summer operations.
• Develop strong working relationships with camp and conference program managers, Facilities Services, Campus Safety, Campus Living, Bon Appétit staff, and fellow GSAs.
• Collaborate effectively to ensure smooth lodging and event logistics.

When Groups Are on Campus
Customer Service

• Provide outstanding customer service to guests and campus lodgers.
• Respond to guest requests and concerns professionally and promptly.
• Work check-in/check-out desk shifts, ensuring an organized and welcoming space.
• Serve as a campus resource, answering questions about Lewis & Clark, Portland, and local attractions.
• Maintain a friendly, professional demeanor with guests, staff, and clients.

Camp and Conference Logistics

• Assist with group arrivals and departures, ensuring a smooth check-in/check-out process.
• Post wayfinding signage to help guests navigate campus.
• Keep accurate records of keys, damages, and occupancy for emergency response and billing.
• Take initiative to identify and solve logistical challenges.

Safety and Security

• Work on-call shifts, responding to guest needs and incidents. (On-call shifts are scheduled seven days a week, covering both daytime and evening hours.)
• Monitor guest activities in residence halls to ensure safety and compliance with campus policies.
• Assist Campus Safety and staff in accordance with
  Lewis & Clark emergency response procedures.
• Report and document guest conduct issues, injuries, or safety concerns to appropriate staff: Camp/conference program leader; Area Director on-duty; Campus Safety; Camp and Conference Guest Services Management

Dining Operations Support

GSAs provide operational support to Bon Appétit dining staff in Fields Dining Room and Trail Room during peak summer dining periods.

GSAs will be scheduled for dining room support shifts based on anticipated guest census and program demographics.

Responsibilities include:

• Wiping and resetting dining tables to maintain table availability during busy meal periods
• Returning dishes, trays, and utensils to the dish return station
• Monitoring dining areas and reporting guest conduct concerns to Bon Appétit staff or Conference & Event Services supervisors
• Assisting with dining room flow when large groups enter or exit the dining hall
• Providing a visible Lewis & Clark staff presence to help guide guests and answer basic questions
• Helping maintain a clean, orderly, and welcoming dining environment for all guests

Dining hall shifts are coordinated by the Conference and Event staff in collaboration with Bon Appétit dining management, who provide on-site supervision while GSAs are working in the dining room.

Shift Expectations

GSAs assigned to dining shifts are expected to:

• Report on time for scheduled dining hall shifts
• Check in with the Bon Appétit dining manager or supervisor at the start of each shift
• Wear their GSA work polo shirt to identify themselves as
  Lewis & Clark summer staff while working in the dining room
• Remain present and engaged for the full duration of the assigned shift
• Follow operational guidance provided by Bon Appétit dining management while assisting in the dining room

Dining hall shifts are scheduled through the summer operations schedule and may vary based on guest census and operational needs.

Failure to report for scheduled shifts or repeated failure to follow check-in procedures may result in adjustments to work assignments or eligibility for the dining meal benefit.

After Camp and Conference Groups Depart

Lodging Facilities Close-out

• Conduct final inspections of residence halls, noting damages or maintenance needs.
• Collect and send linens for laundering.
• Ensure all guest room keys and access cards are accounted for.
• Maintain accurate records of lost keys and facility damages for billing.

Additional Responsibilities

• Fulfills other duties as assigned

WORK CONDITIONS AND SCHEDULE

The Guest Services Assistant (GSA) role involves primarily indoor work, with occasional outdoor responsibilities. GSAs should be prepared for variable schedules, including nights, weekends, and holidays as part of event and venue management operations.

Work Schedule

• Shifts Vary Weekly: Due to event-driven operations, GSAs do not follow a standard Monday-Friday schedule.
• Time Commitment Required:Must be available from Wednesday, May 20 - Wednesday, August 12, 2026, including weekends and College holidays
  
  • Juneteenth (6/19/26)
  • Independence Day (7/4/26)
• Hours: Up to 40 hours per week. Typical operational shifts include 7:30 a.m. - 3:30 p.m. and 3:00 p.m. - 11:00 p.m., scheduled Monday through Sunday.
• On-Call Expectations: On-call shifts rotate among the GSA team members. While on-call, GSAs must: Keep the on-call phone charged and ringer turned on; Respond in person to guest needs within 20 minutes.
• Extended summer vacations are not possible due to the fluctuating work schedule.

Staff Housing and Meals

Staff Housing Requirement

• Guest Services Assistants are required to live on campus in assigned staff housing for the duration of their employment. This is a condition of employment for the GSA position.
• Staff housing begins Tuesday, May 19, 2026 and continues for the duration of employment.
• Students who are unable or unwilling to reside in assigned staff housing are not eligible for this position.
• Housing privileges are contingent upon continued employment. If a student employee resigns or is terminated, access to staff housing will end and the student will be required to vacate the assigned space in accordance with College procedures.

Meals

• GSAs receive a meal plan of up to ten (10) meals per week when the Fields Dining Room is in operation (approximately Monday, June 1 through Friday, August 7, 2026).
• Meal plan access is provided while the student is actively employed in the GSA position and participating in scheduled work assignments.
• If employment ends due to resignation or termination, eligibility for the GSA meal plan will also end.

RATE OF PAY

• Spring: $16.30/hour
• Summer: Hourly rate changes July 1, 2026 timed with Portland Metro minimum wage increase

WORK STUDY REQUIREMENT

• None

OTHER REQUIREMENTS

Availability and Scheduling

• Must be available to work full-time (up to 40 hours per week) Wednesday, May 20 - Wednesday, August 12, 2026
• Shifts include weekdays, Saturdays and Sundays, and College holidays including:
  
  • Juneteenth (6/19/26)
  • Independence Day (7/4/26)
• Must be available for full-time work occurring early morning, evening, and emergency unscheduled shifts
• Live-in position: GSAs are required to reside on campus in staff housing (details below)

Eligibility and Required Skills

• Must be a current Lewis & Clark College student in good academic and conduct standing
• Customer service mindset - friendly, welcoming, and guest-oriented
• Strong work ethic - ability to work independently and problem-solve in real time
• Self-starter - demonstrated initiative and ability to work without direct supervision
• Attention to detail - strong follow-through, organizational skills, and accuracy
• Professionalism - ability to maintain a respectful and inclusive environment
• Ability to work efficiently - work quickly and accurately under pressure
• Communication and teamwork - strong interpersonal and collaboration skills
• Technology skills - proficiency in:
  
  • Google Drive, Google Docs, and Google Sheets
  • Basic PC operations (data entry, document management, email communication)

Physical Requirements and Work Environment

GSAs must be able to perform the following tasks as part of summer lodging operations:

General Physical Requirements

• Move efficientlyacross campus, including climbing multiple flights of stairs and walking long distances daily
• Work in warm summer conditions while preparing guest rooms and buildings
• Lift and carry bags of linens, packages, and supplies (up to 40 lbs) up and down stairs
• Sit for extended periods while completing operational documentation or administrative tasks
• Use a computer and smartphonefor typing, data entry, and communication
• Operate small utility vehicles (such as golf/utility carts) after receiving training and authorization from the College
• Speak clearly and professionally on the phone and in-person with guests to provide information and support
• Operate emergency response/fire equipment as needed
• Read and interpret information from computer screens and mobile devices

Frequent Tasks

• Bed setup - Lowering lofted beds to standard height, making beds, and stripping linens
• Linen and inventory tasks - Inspecting linens, counting inventory, and transporting linen packs between buildings
• Housekeeping support - Vacuuming, trash removal, wiping surfaces
• Room inspections - Bending, opening drawers, and moving furniture while inspecting guest rooms
• Guest service - Responding to guest calls and in-person service requests
• Standing and sitting- Working in a stationary position for periods of time

Occasional Tasks

• Pushing heavy carts of linensbetween buildings
• Moving furniture such as beds, lounge furniture, tables, and chairs
• Carrying packages and luggage, and pulling wagons containing camp or conference materials

Background Check Requirement

• This position requires access to guest rooms and residential areasoccupied by adults and minors (under 18).
• Successful completion of a criminal history check is required prior to employment.

Cardiopulmonary Resuscitation (CPR) Training Requirement

• Pursuant to L&C emergency response plans, this position is required to maintain current Cardiopulmonary Resuscitation (CPR) certification (if cognitively and physically able to do so) within 30 days of employment or when training becomes available by the department. Training is provided at department expense. Duty to act ends at summoning professional assistance.

Work Attire

When working in with clients, employees must dress in business casual attire (pants or knee-length skirts/shorts, with provided work shirts, and closed toe shoes).

PREFERENCES

Ideal Candidate Traits

• Reliable, flexible, and patient, with a willingness to learn quickly
• Strong judgment, leadership, and interpersonal skills
• Ability to adapt to a fast-paced environment and handle multiple responsibilities

Relevant Work Experience

• Customer service experience in hospitality, retail, front desk, or related fields
• Experience in hotel operations, summer camps, or event coordination (preferred but not required)
• Previous experience in office administration or data entry is a plus
• Prior roles in campus operations such as:
  
  • Resident Assistant (RA)
  • Guest Services Assistant (GSA)
  • Facilities Services student employee
  • Bon Appétit student employee

Leadership and Team Management

• Experience leading a team of peers or supervising others in a work, academic, or volunteer setting

Language and Certifications

• Conversational Spanish proficiency (preferred but not required)
• CPR certification (or willingness to obtain training)
• Valid driver's license (preferred but not required)
• Ability to pass Lewis & Clark's driver clearance process
• Lifeguard certification (preferred but not required)
• Food Handler's Permit a plus

To apply, please submit the following electronic documents:

1. Résumé - Highlight relevant work experience, leadership roles, and skills.

2. Cover letter - Address how your experiences and skills align with the responsibilities and duties outlined in this job posting. Share any relevant coursework, previous jobs, or personal experiences that have prepared you for the GSA role.

For additional information please contact:
Daniel Eagle - ...@lclark.edu

If you have any questions about the position or application process, we encourage you to reach out!

Commitment to Diversity and Inclusion

The Office of Conferences and Events is committed to fostering an environment of inclusive excellence by advancing equity and diversity in all that we do.

We strongly encourage applications from individuals of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA+ community members, and others who share our vision of building a diverse and inclusive team.

Background Check Requirement

This position is designated as a critical or security-sensitive role. As a result, the selected candidate must successfully complete a criminal history check before employment begins.

Lewis & Clark College adheres to a nondiscriminatory policy with respect to educational programs, activities, employment, and admission. We do not discriminate on the basis of actual or perceived race, color, sex, religion, age, marital status, national origin, the presence of any physical or sensory disability, veteran status, sexual orientation, gender identity, gender expression, or any other basis prohibited by applicable federal, state, and local laws. The Associate Vice President of Human Resources has been designated to handle inquiries regarding employment- and disability-related non-discrimination policies. Title IX inquiries may be directed to the Title IX coordinator or deputy Title IX coordinators.

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Reasonable Accommodation

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Eligibility to Work
In order to comply with US Homeland Security Department regulations, all employees must complete an I-9 form in Workday prior to or no later than the first day of work and bring originals (no photocopies) of their supporting documentation to Human Resources no later than the 3rd business day of employment. Failure to have a completed I-9 form on file with the College will result in immediate termination of employment.